Job Description:

ServiceNow Developer Location: Telford (2-3 days per week onsite)
Duration: 6 Months
Rate: Up to £740 per day Clearance:
Active SC Clearance Required

OverviewWe are seeking an experienced ServiceNow Developer to support the delivery of a large-scale ServiceNow implementation. Working as part of a delivery team, you will configure, develop, test and support ServiceNow capabilities across multiple workstreams, with a focus on HRSD, CSM, Employee Centre, Knowledge Management, Virtual Agent and integrations.
Key Responsibilities

• Configure and develop ServiceNow solutions across HRSD and CSM.
• Build and maintain record producers, forms, workflows, catalog items, notifications and case management capabilities.
• Configure Employee Centre experiences and user journeys.
• Develop integrations using REST APIs, SOAP APIs and IntegrationHub.
• Support configuration of Virtual Agent and Now Assist capabilities.
• Participate in sprint planning, backlog refinement and technical design discussions.
• Support unit testing, SIT, UAT and defect resolution activities.
• Produce and maintain technical documentation.
• Collaborate with architects, developers, testers and business stakeholders.

Required Skills & Experience

• Hands-on ServiceNow development experience.
• Strong experience with HRSD.
• Experience across one or more of:
  • CSM
  • Source-to-Pay Operations
  • Employee Centre / Employee Centre Pro
  • ServiceNow Integrations
  • Virtual Agent
  • Now Assist
• Experience developing case workflows, service catalogues, agent workspaces and portal experiences.
• Strong ServiceNow scripting skills including JavaScript, Glide APIs and Flow Designer.
• Experience integrating ServiceNow with third-party applications using REST APIs, SOAP APIs and/or IntegrationHub.
• Experience supporting Agile delivery methodologies and test cycles.
• Strong analytical, troubleshooting and problem-solving skills.

Essential Requirements

• ServiceNow Certified System Administrator.
• Active SC Clearance.
• UK Based.
• Experience working within large-scale enterprise or public sector ServiceNow delivery programmes.
• Strong stakeholder engagement and communication skills.
• Ability to work collaboratively across multiple supplier and stakeholder teams.

Highly Desirable

• ServiceNow Certified Implementation Specialist - HRSD.
• ServiceNow Certified Implementation Specialist - CSM.

Desirable

• ServiceNow Certified Application Developer.
• Employee Centre.
• IntegrationHub.
• Virtual Agent.
• Now Assist / GenAI accreditations.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)