Job Description:

A Service Support Engineer role, providing operational support for security and monitoring systems across Heathrow Airport. The role supports critical infrastructure as part of long-term service and upgrade contracts (including a 5‑year Genetec support agreement).

• Location: Heathrow Airport
• Contract Length: 12 months
• Hours: 37.5 per week - days & nights
• Pay Rate: £36-£39 per hour (depending on experience)
• On Payroll: Yes
• Expenses: Not eligible
• Notice Period: 1 week (both sides)

Key Responsibilities

• Provide first-line and on-site/remote support for CCTV, ANPR, radar, body-worn cameras, sensors, intercoms, and related systems
• Perform preventative, planned, and corrective maintenance on hardware and software
• Install CCTV and ANPR equipment (day and night shifts)
• Participate in a 24/7 on-call rota to meet SLAs
• Produce reports, RAMS, permits, and support documentation
• Coordinate service and project activities with internal teams and Heathrow stakeholders
• Attend progress meetings and hand over documentation after installations

Required Experience & Skills

• Strong experience with CCTV VMS systems
• Hands-on experience with CCTV, ANPR, radar systems, and field installations
• IT security systems and networking knowledge
• Experience in live/operational environments
• Good problem-solving, communication, and teamwork skills
• Familiarity with LAN, wireless, fibre/cabling, and enterprise telecoms advantageous
• Competent with MS Word and Excel

Qualifications

• Minimum 2 years' experience in IT, networking, or engineering
• Educated to C&G, HNC, or A‑level standard
• Formal training in project management, networking, or IT systems desirable but not essential