Job Description:

Shift Team Leader

Location: London, W12 7GF

Hours of work: 38.6 - 4 on /4 off (days & nights)

Contract Type: Permanent

Our client, ISS, is seeking a Shift Team Leader to oversee and lead the technical services operations and maintenance team, ensuring the effective implementation of site maintenance activities.

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This role performs supervisory functions common to a facility maintenance and utility plant operations environment, with a strong focus on quality, safety, and operational continuity.

Job Description

We are looking for an experienced facilities professional who can lead a small on-site team, coordinate contractors, and ensure all planned and reactive maintenance activities are completed to standard.

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The role requires hands-on problem solving, clear delegation, and availability to support 24/7 operational and emergency requirements.

Key Responsibilities

• Lead and supervise the operations and maintenance team, reviewing performance and ensuring quality standards are met.
• Assign and manage work tickets and planned preventative maintenance (PPM) work orders for the O&M team.
• Ensure all PPMs and reactive work orders are completed as scheduled each month, taking corrective action where required.
• Maintain and manage site Operations & Maintenance documentation, including drawings, manuals, and site operator documentation.
• Review, edit, and maintain SOPs, MOPs, and EOPs in line with site operational requirements.
• Coordinate and oversee contractors and vendors, ensuring safe access, supervision, and protection of critical load at all times.
• Manage safe systems of work, including switching, lockout/tagout, and safe working area set-ups for specialist works.
• Support the Facility Manager with reporting, subcontractor quotations, compliance with company, client, and HSEQ requirements.

Professional and Personal Competencies/Qualifications

• Facilities Management background with experience delivering PPMs and reactive maintenance.
• Proven experience overseeing or leading a small on-site engineering team.
• Strong on-site problem-solving skills and the ability to delegate workloads effectively.
• Fully electrically qualified (18th Edition, C&G, or NVQ Electrical Installations) or mechanically qualified (e.g. Gas or AC).
• Comfortable working within procedural limitations and available for 24/7 shift and emergency call-out support.

The Company

ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors - from healthcare to finance - to deliver smart, sustainable solutions that improve everyday experiences.

We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community.

As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team - we’ll be happy to support you.

Join ISS and be part of something bigger.