Station Operations Manager
Type: Permanent
Reference: 225103568
Job Description:
Station Operations Manager – Bristol Airport
Contract Type: Permanent, Full-Time (40 hours per week)
Work Schedule: 4 on / 4 off or flexible operational pattern, including days, nights and weekends as required
Our client, a leading provider of airport operational and support services, is seeking an experienced and driven Station Operations Manager to lead and oversee operations at Bristol Airport. This is an excellent opportunity to join a fast-paced, safety-critical aviation environment and play a key role in delivering high standards of operational performance and customer service.
About the RoleThe Station Operations Manager will be responsible for the day-to-day leadership of the airport operation, ensuring services are delivered safely, efficiently and in line with contractual and operational requirements.
Leading a team of Duty Managers, Supervisors and frontline operational staff, the successful candidate will drive performance, maintain compliance, and ensure excellent service delivery across all operational activities.
This role requires a strong operational leader who is comfortable working within a highly regulated, time-critical environment and engaging with airport stakeholders, airline customers and internal teams.
Key Responsibilities Operational Leadership- Lead the daily delivery of station operations across Bristol Airport
- Ensure operational activities are delivered safely, efficiently and in accordance with SLA and KPI requirements
- Act as the senior operational escalation point for service delivery and operational issues
- Monitor operational performance and implement corrective actions where required
- Support business continuity and operational resilience within a live airport environment
- Promote and maintain a strong health & safety culture across the operation
- Ensure full compliance with airport regulations, company procedures and relevant legislation
- Conduct operational audits, inspections and performance reviews
- Ensure all staff maintain mandatory training and compliance requirements
- Lead, motivate and develop operational teams to achieve high performance standards
- Support recruitment, onboarding, training and succession planning activities
- Conduct regular team briefings, performance reviews and operational meetings
- Foster a positive culture focused on accountability, engagement and continuous improvement
- Build strong working relationships with airport authorities, airline customers and operational stakeholders
- Ensure high levels of customer satisfaction and professional service delivery
- Attend operational meetings and represent the business within the airport community
- Identify opportunities to improve operational efficiency and service standards
- Support effective labour planning and resource allocation
- Monitor operational costs and support delivery against budget expectations
- Ensure efficient deployment of teams in line with operational demand
- Minimum three years’ experience in an operational leadership or management role
- Aviation experience is highly desirable, although transferable experience from logistics, facilities management, transport, ground handling or other fast-paced operational environments will also be considered
- Strong leadership, communication and decision-making skills
- Experience managing teams within a 24/7 operational environment
- Good understanding of health & safety and operational compliance requirements
- Ability to work under pressure and manage changing operational priorities
- Competent IT skills and experience producing operational reports
- Full UK driving licence required
This is an opportunity to join a growing and dynamic aviation services operation within one of the UK’s busiest regional airports. The business is committed to investing in its people and providing a supportive environment where operational leaders can develop and progress.
