Job Description:

Team Leader - Residential Property Leasing
Location: Stockport
Salary: £35,000 per annum
Hours: 37.5 hours per week
Working Pattern: Working 5 days out of 7 on a rota basis. Shifts are Monday to Friday between 8am - 8pm, and weekends 9:00am-5:00pm.

About the Role
Our client is an innovative residential property leasing business creating high-quality rental communities across both single-family homes and Build to Rent apartment developments. They are looking for an experienced and customer-focused Team Leader - Residential Property Leasing to join their growing team.

This role combines hands-on residential property leasing responsibilities with day-to-day leadership of the Leasing team, ensuring excellent customer service, operational efficiency and achievement of occupancy targets. The successful candidate will lead by example, managing their own leasing pipeline while supporting and developing a team of Leasing Consultants.

Key Responsibilities

Team Leadership

• Oversee the day-to-day workload and performance of the Residential Property Leasing team.
• Conduct regular 1-2-1 meetings and performance reviews, providing coaching, support and development.
• Manage team holiday requests, sickness absence and rota planning to ensure effective service coverage.
• Monitor team performance against KPIs, occupancy targets and service standards.
• Produce, analyse and distribute reports from the CRM and telephony systems to provide insight into team and business performance.
• Identify opportunities to improve processes, productivity and customer experience.
• Act as an escalation point for customer queries and support the team in resolving complex cases.
• Foster a positive, collaborative and results-driven team culture.

Residential Property Leasing Responsibilities

• Manage inbound enquiries and proactively engage with prospective residents via phone, email, WhatsApp and other communication channels.
• Guide customers through the entire leasing journey, from initial enquiry to move-in.
• Maintain property listings across multiple platforms, ensuring information is accurate, up to date and well presented.
• Manage leads and applications through the CRM system, ensuring timely follow-up and excellent customer service.
• Progress applications, referencing and Right to Rent checks while keeping applicants informed throughout the process.
• Work closely with viewing agents and internal teams to maximise occupancy and deliver a seamless customer experience.
• Gather customer feedback and provide insights to support business improvements.
• Work towards individual and team leasing targets and KPIs.
• Ensure all activities are completed in line with relevant property and data protection regulations.

What We're Looking For

• Previous experience in residential property leasing, lettings, single-family housing, estate agency, Build to Rent (BTR), RSA with leasing experience, or PBSA leasing environments.
• Previous experience leading, mentoring or supervising a team.
• Strong communication and relationship-building skills.
• Confident using CRM systems and managing multiple enquiries simultaneously.
• Highly organised with excellent attention to detail.
• Target-driven with a passion for delivering outstanding customer service.
• Knowledge of the lettings process, referencing and Right to Rent checks.
• Ability to motivate and support a team while remaining hands-on in day-to-day leasing activities.

What's on Offer

• Opportunity to join a growing and ambitious residential property business.
• Varied role with real opportunity to influence the customer journey and team performance.
• Supportive team environment with ongoing training and development.
• Opportunity to develop leadership skills within a fast-growing organisation.
• Competitive salary of £35,000 per annum.

Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database