Job Description:

Technical Account Manager (Cyber Security)

Remote – UK Based

Up to £60,000 per annum plus additional benefits

Additional: Due to security clearance required candidates wishing to apply must be based in the UK

Our client, a leading UK Based MSSP, are looking for an experienced Cyber Security specialist to join their solutions team working as the dedicated Technical Account Manager. As the Technical Account Manager, you will bring your technical know-how, MDR/SOC, and act as the first point of call for customer service improvements

• Assist with the onboarding and building an understanding of customer business risks
• Work with the onboarding consultants to build Threat Models and maintain them during live service
• Allocated Technical Account Manager to act as a first point of contact for operational matters and proactive management of high priority and ongoing incidents
• Act as Customer advocate within the team
• Own the operational relationship between customers and the Team
• Assist the operational teams in fixing issues that arise during the operation of services
• Identify and implement, with the assistance of engineers and architects, technical enhancements to the services that drive value for customers
• Act as the Subject matter Expert to improve the quality of service and maintain a roadmap for those customers

Core experience

• Previous experience and understanding of the operation of Security Operation Centres(SOC) and detection/response
• A strong understanding of basic cyber security principals
• Ability to  manage time effectively and deliver tasks independently together with excellent interpersonal and communication skills.
• Any experience of working in/around Security Operation Centres, using and/or managing SIEM/EDR/SOAR platforms, a good understanding of cloud platforms, and a basic ability to script would all be advantageous.

Certification  - Advantageous but not essential

• General security (CREST CPSA / CPIA / CRIA / CMRE / CNIA / CHIA • CompTIA Security+, CompTIA Network+)