Job Description:

Technical Account Manager (TAM) - Dairy sector 

Full time |40 hrs p.w.| Monday – Friday |On site, in Buxton, Derbyshire (SK17 9RZ)  

Bradburys is a leading UK food business that provides quality cheese to consumers, sourced from regions of the United Kingdom and around the globe, and is highly regarded amongst the retail and foodservice customer base. The key to our success can be attributed to the winning combination of industry knowledge and experience over our 140-year history coupled with continuous innovation to meet future customer trends and demands. 

Role Purpose

The Technical Account Manager (TAM) serves as the primary technical liaison between the company and its customers, ensuring products, services, and technical solutions meet customer requirements and business objectives. The TAM builds strong client relationships, provides technical expertise, manages product performance, and drives continuous improvement to enhance customer satisfaction and business growth. The role reports to the Head of Technical. 

The TAM has these Qualifications & Experience

• Degree in Food Science/Technology, Chemistry, Microbiology or Food Manufacturing, or a related technical discipline.
• Proven experience in a customer-facing FSQM role.
• Experience managing key accounts and technical customer relationships.
• Knowledge of quality management systems and problem-solving methodologies.
• Project management experience is advantageous.
• Work authorisation (Existing UK work authorisation is required/ Please note we do not hold a visa sponsorship licence thus there is no visa sponsorship available for this role) 

Benefits: 

Competitive salary  ;  33 days of annual leave (including bank holidays) ;

Company pension  ; Cycle to work scheme ; Discounted Gym membership 

Store discounts ; Full EAP system ;  Company staff shop ; Free on-site parking 

The TAM is responsible for:

Customer Relationship Management

Act as the main technical point of contact for assigned customer accounts.

Develop and maintain strong relationships with customer technical teams.

Conduct regular food quality and safety meetings with customers.

Manage customer expectations and communicate effectively on technical matters.

Food Safety & Quality Management (FSQM)

Investigate and resolve food safety and quality issues related to products, processes, or services.

Coordinate cross-functional teams to address customer concerns and complaints.

Provide root cause analysis and implement corrective and preventive actions.

Ensure timely responses to customer technical enquiries.

Team Leadership & People Management

Good people management skills, with responsibility for engaging, coaching, developing, leading and driving performance of a team of three.

Product & Quality Management

Support product trials, evaluations, and new product introductions.

Ensure compliance with customer specifications, regulatory requirements, and quality standards.

Write / review documentation, specifications and certificates.

Project Management

Identify and mitigate food safety and quality management risks.

Lead customer-related technical projects from initiation through completion.

Track technical project milestones and communicate progress to key stakeholders.

Continuous Improvement

Drive initiatives to enhance product quality, service levels, and operational efficiency.

Support implementation of best practices and process improvements.

Commercial Support

Provide FSQM input during customer presentations, audits, and business reviews.

Support business development activities by demonstrating technical capabilities.

Compliance & Audits

Lead and / or support in customer audits and site visits.

Ensure adherence to industry standards, regulatory requirements, company policies and customer codes of practise

Maintain accurate records of customer interactions, FSQM reports, and action plans.

The TAM has these skills and competencies

• Strong Food Safety & Quality Management knowledge and analytical skills.
• Excellent communication and presentation skills.
• Customer-focused with strong relationship-building abilities.
• Problem-solving and root cause analysis expertise.
• Project management and organisational skills.
• Ability to work effectively across multiple departments.
• Commercial awareness and business acumen.
• Ability to manage multiple priorities in a fast-paced environment.

Key Performance Indicators (KPIs)

• Customer satisfaction scores.
• Complaint resolution time and effectiveness.
• On-time completion of customer projects.
• Retention and growth of assigned accounts.
• Reduction in recurring technical issues.
• Successful completion of customer audits.