Job Description:

Technical Business Analyst / Product Owner

12-Month Fixed-Term Contract | Up to £80,000 (+ 20% Bonus)

Hybrid: London - 1x month, Waterloo

We're looking for a Technical Business Analyst to sit at the intersection of business and architecture, someone who can translate what the business needs into what the systems actually have to do, across a genuinely complex technical Tier 1 Retail estate.

This isn't a box-ticking BA role bolted onto the end of a project.

You'll be in the room early, shaping solutions before delivery even starts, and helping the wider portfolio avoid expensive surprises further down the line.

It's a role for someone who's comfortable in the grey areas, where the requirements aren't fully formed, the systems don't quite talk to each other yet, and the right answer isn't obvious.

You'll bring clarity to that, not wait for someone else to.

What You'll Be Doing

• Mapping the full product and order lifecycle end to end, order management, fulfilment, the lot.
• Translating business requirements into concrete technical impact across a multi-system estate, so engineering and architecture teams aren't left guessing
• Getting ahead of problems: supporting early estimation and flagging technical risk while there's still time to do something about it
• Working fluently across both worlds, conceptually sharp enough to challenge an integration approach, without needing to be the one writing the code
• Holding your nerve in ambiguity, and helping others find a way through it rather than waiting for perfect clarity
• Supporting a broader portfolio of work, not just a single project, the kind of role where your fingerprints end up on more than one initiative

What We're Looking For

• A Business Analyst with real technical range, you understand system integration, APIs and data flows well enough to be dangerous in an architecture conversation (roughly a 60% BA / 40% technical split day to day)
• Genuine experience mapping complex product, order or fulfilment lifecycles, not just theoretical process diagrams
• Comfort operating in a large, complex organisation where priorities shift and answers aren't always clean
• The credibility to build trust with both business stakeholders and technical teams and the confidence to push back on either when needed
• Retail, e-commerce, or another sector with genuinely complex, interconnected systems is a strong plus

If this sounds like your kind of role, get in touch and we can talk through the details.