Job Description:

Job Title: Technical Officer (Waste & Recycling)
Location: Newham
Term: Temp - initially 3 months

Rate: £18.92

5 days in the office - No hybrid working

Our client is seeking an enthusiastic and proactive Technical Officer to join their Waste & Recycling team. This exciting role is perfect for someone who thrives on variety and enjoys making a difference in waste management and customer service.

Key Responsibilities:

Administrative Support:

• Provide vital administrative assistance to the Waste Collections team.

• Maintain accurate records and databases, ensuring performance information is up to date.

• Produce insightful reports on waste collections and service performance.

• Raise purchase orders and process invoices efficiently.

• Organise and maintain electronic filing systems with precision.

Customer Service:

• Serve as a key point of contact for residents and customers, handling inquiries and complaints with professionalism.
• Investigate issues and collaborate with operational teams to ensure smooth resolutions.
• Manage requests for recycling bags and bulky waste services, providing quotations and processing payments.

Operational Support:

• Assist Waste Collection Team Leaders and operational managers with monitoring collection data and identifying service issues.
• Support planning and allocation of work as needed, including site visits to assess waste needs.

Service Improvement:

• Contribute to projects aimed at enhancing waste and recycling services.
• Review processes to boost efficiency and monitor customer feedback for continuous improvement.

What We're Looking For:

Knowledge & Experience:

• Previous experience in an administrative or support role.
• Proficient in Microsoft Office and database management.
• Understanding of customer service principles and ideally, experience within a local authority or public sector environment.
• Knowledge of waste management or recycling services is a plus.

Skills:

• Exceptional organisational abilities and strong communication skills.
• Competence in handling customer inquiries and producing detailed reports.
• Strong attention to detail and the ability to prioritise effectively in a fast-paced environment.

Personal Qualities:

• A team player with a flexible approach and a positive, customer-focused attitude.
• Professional, reliable, and capable of working independently.

Qualifications:

• Good general education, including English, Maths, and IT.
• Relevant administrative or business support qualifications are desirable but not essential.

This is a fantastic opportunity for a dedicated individual eager to support waste and recycling operations. If you possess the skills and passion to make a difference, our client would love to hear from you!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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