Job Description:

Technical Service Manager - Industrial Engines

Location: Oxfordshire

Salary: Circa £60K basic + Pension + 33 days Hols (includes BH) + Benefits

Are you an experienced Technical Service Manager / Dealer & Technical Support Manager with a strong background in petrol and diesel engines? Do you have the technical knowledge and leadership skills to manage dealer support, warranty operations and service engineering activities?

We are recruiting for an experienced Technical Service Manager / Dealer & Technical Support Manager to lead technical support and dealer service operations for a range of industrial engine products. This is an excellent opportunity for someone with hands-on engine diagnostic experience who enjoys solving technical problems, developing service networks and supporting engineering teams.

Working with leading engine manufacturers including John Deere, Yanmar, Kawasaki and Loncin, you will play a key role in maintaining high standards of technical support, customer service and aftersales performance.

The Role of Dealer & Technical Support Manager

As Technical Service Manager, you will take responsibility for technical support, warranty management, dealer development and service engineering activities.

Your responsibilities as Dealer & Technical Support Manager will include:

• Providing technical support and resolving complex service issues relating to petrol and diesel engines.
• Diagnosing engine faults, identifying root causes and recommending effective technical solutions.
• Managing technical escalations and coordinating site visits where hands-on support is required.
• Supporting and developing a network of dealers, OEM customers and authorised service partners.
• Identifying and appointing new service partners to strengthen the service network.
• Monitoring service standards, performance and compliance with agreed service level agreements.
• Managing warranty claims from initial assessment through to approval, settlement and supplier reimbursement.
• Developing and delivering technical training programmes for dealers, service partners and internal colleagues.
• Supervising, supporting and developing service engineers and external service provider personnel.
• Managing workloads, service priorities and operational performance.
• Working closely with suppliers, manufacturers and internal departments to improve service delivery, efficiency and profitability.

To be successful in this Technical Service Manager position, you will ideally have:

• Hands-on experience servicing petrol and diesel engines.
• Strong engine diagnostics, fault-finding and technical troubleshooting skills.
• Experience managing warranty claims and warranty administration.
• Previous experience delivering technical training or coaching engineers.
• Experience supervising or managing technical staff, service engineers or technicians.

This is an excellent opportunity for an experienced Engine Service Engineer, Technical Support Engineer or Technical Service Manager looking to take ownership of a technical support and service function.

How to Apply

To apply for this Dealer & Technical Support Manager please contact Robert Cox Senior Recruitment Consultant at Glen Callum Associates Ltd by calling (phone number removed) and email your CV

Job Ref:4411RC - Dealer & Technical Support Manager

Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know - we're here to support you.