Job Description:

Technical Support Advisor | Permanent | Uxbridge (Hybrid) | Up to £42,000

We’re partnering with a market-leading organisation in the automotive and telematics sector, currently looking for a Technical Support Advisor to join their growing team in Uxbridge.

This is a fantastic opportunity to work with cutting-edge vehicle technology in a business that prides itself on innovation, strong industry partnerships, and a genuine commitment to employee wellbeing and development.

The Role
As a Technical Support Advisor, you will provide high-quality first-line technical support to customers and partners, ensuring issues are resolved efficiently while delivering an excellent customer experience. This role is ideal for someone with a strong automotive or auto-electrical background who enjoys problem solving and working in a fast-paced, customer-focused environment.

Key Responsibilities

• Provide 1st line technical support, resolving customer queries or escalating where necessary
• Manage inbound and outbound calls and case workloads in line with SLAs
• Troubleshoot and identify root causes of installation or product-related issues
• Support third-party installers and internal stakeholders with technical queries
• Accurately log all interactions using Salesforce CRM
• Build strong relationships with customers, partners, and internal teams
• Contribute to improving customer experience and reducing complaint volumes

Experience & Skills Required

• Proven experience in auto electrical, vehicle diagnostics, or a similar technical environment
• Background in a technical support or helpdesk role
• Strong problem-solving skills with the ability to diagnose faults effectively
• Confident communication skills, both written and verbal
• Experience using CRM systems (Salesforce desirable)
• Ability to manage multiple cases and meet deadlines in a fast-paced setting

What’s on Offer

• Salary up to £42,000
• Hybrid working (3 days onsite, 2 days from home)
• A strong focus on employee wellbeing and continuous development
• Opportunity to join a recognised leader within a growing and innovative sector

Technical Support Advisor | Permanent | Uxbridge (Hybrid) | Up to £42,000