Job Description:

Technical Support Specialist - Fire & Security

Tired of the motorway life? Step off the road and into a pivotal technical role.

We are looking for a hands-on fire & security systems expert to join the team near Fareham. This isn't just a helpdesk job; it’s a high-impact position where you act as the technical heartbeat of our post-sales operations.

Whether you are a Field Engineer looking to ditch the van and the travel, or a technical professional ready to master remote diagnostics, this role offers the perfect balance of technical challenge and office-based stability.

The Role

As our Technical Support Specialist, you will be the bridge between our customers, our field engineers, and our sales team. You’ll be the go-to person when things get complex.

• Expert Troubleshooting: Provide remote diagnostics and support to customers and field engineers to resolve system issues.

• Bridge the Gap: Assist the sales team by ensuring they have the correct technical data and specifications for new and existing accounts.

• The Paperwork Pro: Maintain meticulous records. Accuracy is everything here—you’ll ensure every ticket and technical log is updated and precise.

• Internal Consultant: Act as the internal authority on our product range, ensuring the business stays technically sharp.

What You’ll Need

To hit the ground running, you must have a solid foundation in the security industry:

• Security Alarms: Deep technical knowledge and hands-on experience are essential.

• Access Control & CCTV: Proven experience installing or maintaining these systems.

• Fire Alarms: Ideally, you’ll have experience here too, though we can work with you if you're an expert in the other three.

• Communication Skills: You need to be able to explain complex technical fixes over the phone to both end-users and engineers.

• The "Details" Mindset: You take pride in organized paperwork and accurate data entry.

The Rewards

• Salary: £30,000 - £35,000 

• Hours: Standard 40-hour week.

• Holiday: 28 days including bank holidays

• Pension: Access after probabtionary period

• Environment: A professional, modern office near Fareham—no more hunting for parking or eating lunch in a van.

• Progression: This is a "full technical" position with the opportunity to influence how we support our customers and train our engineers.

If interested please APPLY or call me James Grant immediately at Hampshire Recruitment Group.