Job Description:

Summary of Role

Support service and maintenance operations for fire sprinkler systems, assisting in compliance verification, quality assurance, and technical coordination while developing knowledge of BS EN 12845, TB203, and regulatory standards.

What you will be doing

• Verify maintenance activities comply with BS EN 12845 Clause 20, TB203, and BS 9251 requirements, validating that inspections cover all prescribed system components and testing procedures.
• Conduct audit inspections of completed service work for thoroughness and technical accuracy.
• Track quality metrics including defect rates, repeat calls, and compliance rates.
• Review and categorize defect reports by severity (critical/major/minor), providing technical guidance on compliant remediation methods.
• Identify installations with deteriorating conditions or recurring compliance issues, escalating critical deficiencies to clients with clear risk explanations.
• Prepare detailed service reports documenting findings, test results, and remedial actions.
• Maintain comprehensive service records per BS EN 12845 Section 20 and insurance requirements.
• Review annual inspection certifications for accuracy and completeness, preparing technical files for external audits and LPCB certification compliance.
• Provide technical guidance to field service engineers on system configurations, defect interpretation, and troubleshooting system malfunctions.
• Review proposed remedial work methods for technical soundness.

What we will need from you

• Formal qualifications in Mechanical/Building Services Engineering, Fire Engineering, or equivalent (essential)
• 3-5 years in fire sprinkler industry (installation, commissioning, maintenance) (essential)
• Experience in a quality assurance role with technical compliance responsibility
• Comprehensive knowledge of BS EN 12845 (Section 20 - Maintenance) and BS 9251
• Familiarity with sprinkler system components from major manufacturers (Tyco, Viking, Victaulic, Reliable) (essential)
• Working knowledge of hydraulic principles, pump systems, control equipment, and water supply arrangements (essential)
• Experience with defect diagnosis, troubleshooting, and remedial specification (essential)
• Ability to interpret as-built drawings, hydraulic calculations, and system schematics(essential)
• Understanding of British Standards and insurer requirements (LPC, FM Global, Zurich) (essential)
• Awareness of Building Regulations and Fire Safety Order obligations (essential)
• Systematic approach to defect analysis, risk assessment, and trend analysis (essential)
• Capability to assist in guiding and mentoring service engineers (essential)
• IT proficiency with service management software, CAFM systems, and Microsoft Office (essential)

What you can expect in return

• Competitive & negotiable salary depending on experience
• 25 days holiday plus bank holidays and option to buy 5 days, Contributory company pension scheme, Life Assurance, Health care scheme, 
• Hours: 36.5 hours per week (Monday to Thursday 8.45 – 16.40, Friday 8.45 – 16:00)

Please note:  You will be required to undertake a right to work check and may be required to undertake a DBS check as part of your job role at Hall & Kay.

Additional Company information

At Hall & Kay, we deliver complex fire protection and security solutions to protect what matters most to our clients. As technical experts our focus is on the lifetime value of a project. Meaning we can design, supply, install, test and maintain all types of sprinkler, gas suppression, fire detection, and integrated security systems. With 140+ year trading experience and a strong project delivery culture, we are proud to have built lasting relationships with some of the UK’s most respected companies in all areas of industry and construction. 

At Hall & Kay, we deliver complex fire protection and security solutions to protect what matters most to our clients. As technical experts our focus is on the lifetime value of a project. Meaning we can design, supply, install, test and maintain all types of sprinkler, gas suppression, fire detection, and integrated security systems. With 140+ year trading experience and a strong project delivery culture, we are proud to have built lasting relationships with some of the UK’s most respected companies in all areas of industry and construction. 

What sets us apart? Our culture. What we call ‘the Hall & Kay way’.…it’s a people thing. Put simply, we know we can achieve more when we work as a team – with clients, with the communities we serve and in our own business. Our people create safety every single day, using their skills and experience to adapt to changing situations and rise to the challenges presented to them. It’s our people that make us trusted to deliver.