Job Description:

Trading Standards Officer / Senior Trading Standards Officer

London Borough of Hillingdon
Location: Civic Centre, High Street, Uxbridge, Middlesex, UB8 1UW
Rate: £39.67 per hour
Working Pattern: Hybrid

Make a Difference Protecting Consumers and Supporting Businesses: We are recruiting an experienced Trading Standards Officer to join the London Borough of Hillingdon's Trading Standards Service. This is an exciting opportunity to work within a high-performing regulatory team, delivering a broad range of consumer protection, business compliance and enforcement activities that help safeguard residents and support legitimate businesses.
This varied role offers the opportunity to lead complex investigations, provide expert regulatory advice, and work closely with partner agencies including the Metropolitan Police, HMRC, UK Border Force and other enforcement bodies.
The Role: As a Trading Standards Officer, you will manage a diverse caseload covering inspections, investigations, complaints, business advice and enforcement across the full range of Trading Standards legislation.
Your responsibilities will include:

• Investigating consumer complaints and service requests.
• Leading criminal and civil investigations into breaches of Trading Standards legislation.
• Tackling rogue traders, scams and unfair trading practices.
• Managing product withdrawals and recalls.
• Gathering evidence, conducting inspections and interviewing under PACE.
• Preparing high-quality case files and infringement reports for legal proceedings.
• Attending court and presenting evidence where required.
• Providing advice and guidance to businesses to promote compliance.
• Working collaboratively with internal departments and external enforcement agencies.
• Maintaining accurate case records and intelligence reports.
• Supporting vulnerable consumers and referring cases to appropriate partner organisations.

About You: We're looking for a motivated and experienced Trading Standards professional who can demonstrate sound judgement, excellent communication skills and a strong commitment to delivering high-quality regulatory services.
You will have:

• A recognised Trading Standards qualification (DTS, DCATS, DCA, CSCATS with relevant modules, or an accredited Consumer Protection degree), or equivalent knowledge and experience.
• Significant experience of Trading Standards enforcement within a local authority or similar regulatory environment.
• Experience conducting complex investigations and preparing cases for prosecution.
• Strong knowledge of Trading Standards legislation, PACE, CPIA, RIPA and related enforcement procedures.
• Excellent report writing, interviewing and evidence gathering skills.
• Experience working with businesses of all sizes and a customer-focused approach to regulatory compliance.
• Confidence building relationships with residents, businesses, legal professionals and partner agencies.
• Excellent organisational skills with the ability to manage a varied caseload.