Job Description:

First Response Group (FRG) is one of the UK’s leading security, risk management and facilities management providers, delivering services nationwide across a diverse portfolio of clients and sectors.

As part of our continued growth, we are looking to appoint a commercially minded and highly organised Training Manager to oversee the day-to-day management and development of the FRG Training Academy.

This is not a trainer position. Instead, the role is focused on managing the operational, commercial and administrative delivery of the academy ensuring courses are planned, compliant, commercially successful and professionally delivered both internally and externally.

The successful candidate will play a key role in developing the academy as a revenue-generating function

First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together.

First Response Group is committed to encouraging equality, diversity and inclusion across our workforce and whilst also supporting the training and compliance needs of the wider business.eliminating unlawful discrimination. We are a Living Wage Foundation Recognised Service Provider, accredited to the Inclusive Employers Standard, a Disability Confident Committed employer and a signatory of the Armed Forces Covenant

• Manage the day-to-day operation of the FRG Training Academy

• Coordinate and schedule internal and external training courses

• Manage course bookings, delegates, joining instructions and training logistics

• Ensure all course materials, presentations, learner packs and assessments are prepared, maintained and compliant

• Liaise with trainers and awarding bodies to coordinate course delivery

• Support the commercial growth of the academy as a revenue stream, including maximising course utilisation and identifying opportunities for expansion

• Promote training services internally and externally

• Monitor training performance, profitability and utilisation, producing regular reports and recommendations

• Ensure training records, certifications and compliance documentation are accurately maintained

• Support audits, accreditation requirements and awarding body standards

• Support mobilisation and client-specific training requirements where required

• Drive continuous improvement within the academy and wider training function

We are looking for someone who is commercially aware, proactive and highly organised, with the ability to manage multiple priorities within a fast-paced operational environment.

You will ideally have:

• Previous experience within a Training Manager, Training Coordinator, L&D Operations or Academy Management role

• Experience managing training operations, scheduling or learning administration

• Strong organisational and administrative capability

• Experience coordinating accredited or compliance-based training programmes

• Commercial awareness and the ability to support revenue growth

• Excellent stakeholder management and communication skills

• Experience using LMS platforms and training systems

• Strong attention to detail and compliance standards

• Experience within security, facilities management or similar operational sectors would be advantageous

• Knowledge of SIA training environments or accredited learning programmes would be beneficial

What We Offer

• Opportunity to shape and grow an expanding Training Academy

• A varied and commercially focused role within a growing national business

• Supportive and collaborative working environment

• Professional development opportunities

• Competitive salary and benefits package

If you are someone who enjoys building structure, driving standards and developing training operations within a commercial environment, we would love to hear from you.