Job Description:

Powered by Water, Driven by Purpose

A leading water and wastewater retailer, Pennon Water Services (trading as Source for Business), supports over 150,000 businesses accounts across the UK. With a commitment to helping our customers lower their water use and save money, our team provide expert advice on water efficiency, leakage, and contingency.

We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Ready to make a splash? Join our team today.

Are you an experienced Administrator that wants to work for a company that values its people, where you will be able to make an impact? Are you an excellent communicator with a strong work ethic and a methodical approach?

We currently have an opportunity for a Wholesale and Metering Administrator to join our team based in Bournemouth. Joining us on a full-time permanent basis, you will receive a competitive salary of £26,914 per annum plus excellent benefits. This is a full time position working Monday to Friday on a 38.5 working week.

As our Wholesale & Metering Administrator, you will improve our customers' meter reading & wholesale experience. Reporting into the Wholesale and Metering Team Leader you will be ensuring our systems are up to date and providing feedback and resolution to our customers.

• Obtain wholesale feedback, ensuring updates to our systems are completed and providing feedback and resolution to our customers

• Liaise with multiple Wholesale Service Desks for all administrative requirements and changes to ensure accounts are billed accurately

• Maximise the number of meter reads received through planning, analysis and reporting.

• Investigate accounts without meter readings and coordinate with internal and external parties to ensure readings are collected

• Resolve any issues that may arise from incorrect meter readings in a timely and effective manner and liaise with meter read contractors, the billing team and other internal stakeholders to resolve meter reading queries

• Educated to GCSE grade A-C or equivalent in English and Maths

• Experience in a Billing or Customer Contact setting

• Experience in using Microsoft Excel

• Clear and concise communicator

• Customer Awareness including geographical appreciation

We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition. In return, we offer an excellent range of benefits including:

Ready to make a difference? Join us as our Wholesale and Metering Administrator and help create a workplace where people thrive.

We believe in rewarding our people for their hard work and dedication. As our Wholesale and Metering Administrator, you'll enjoy:

• Competitive Salary – Based on experience and skills

• Annual Bonus Scheme – Recognising company performance

• Pension Scheme – Helping you plan for your future

• Flexible Working Options – We value work-life balance and offer flexible hours and hybrid working where possible

• Healthcare Benefits – Access to employee assistance programs

• Employee Discounts – On various products and services

• Annual Leave – Take time to recharge with our holiday entitlement

Closing Date: 2nd July 2026

We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.