Job Description:

This is a fantastic opportunity for a proactive Business Analyst who thrives in a structured yet fast-paced environment. You’ll play a key role in ensuring new services are fully ready for launch by capturing requirements, documenting operational impacts, and coordinating all readiness deliverables.
Job Title: Business Analyst 
Job Type: Contract
Rate: up to £425/day (outside IR35)
Working arrangement: Hybrid - 2-3 days on-site per week 
Office Location: Central London


The Role:

• Capture and document business, service, and non-functional requirements
• Produce process flows, workflows, stakeholder maps, and impact assessments
• Facilitate workshops with subject matter experts, suppliers, and operational teams
• Document RACIs, SLAs/XLAs, support models, service boundaries, and catalogue item workflows
• Define service models for incident, major incident, problem, change, release, and access management
• Develop BAU handover documentation, including Known Errors, Knowledge Articles, and runbooks
• Capture monitoring/alerting needs, service hours, uptime targets, and recovery expectations
• Support supplier onboarding/offboarding and coordination of security, data protection, risk, and architecture inputs
• Pull everything together into a comprehensive, structured service design and readiness package
• Maintain risks, issues, and actions; assign owners, track mitigation, and escalate where needed

What We’re Looking For:

• Solid background in Business Analysis with experience in Service Readiness, or Service Transition
• Strong experience in documentation, workshop facilitation, and producing clear, structured deliverables (process flows, impact assessments, SLAs, support models, etc.)
• Good understanding of ITIL principles
• Hands-on experience with ServiceNow 
• Proven ability to coordinate multiple parallel workstreams and engage effectively with diverse stakeholder groups.

Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.

Computappoint do not use AI to filter or assess candidates, we use experienced and dedicated recruiters, who want to match the best people to roles.