Job Description:

Our client, a well-established book distributer, is looking for an organised, proactive Business Support Administrator to join their friendly team. You will be a key point of contact for customers, supporting the smooth running of customer accounts while also providing valuable administrative support across the business.

Working closely with a supportive and experienced team, you'll be responsible for maintaining strong customer relationships, resolving queries and ensuring accurate administration across a range of business functions.

The responsibilities of the Business Support Administrator include but are not limited to:

• Manage customer accounts, including posting payments, reconciling accounts and handling customer payment queries.
• Carry out credit control activities by phone and email, maintaining positive customer relationships while ensuring timely payments.
• Provide office administration support, including ordering supplies and coordinating office maintenance requirements.
• Administer HR systems and records through BrightHR, including holidays, timekeeping and personnel documentation.
• Support the wider business by managing shared administrative processes and, over time, progressing into customer order entry and invoicing responsibilities.

Skills, Experience & Key Candidate Attributes of the Business Support Administrator:

• Excellent communication skills with a friendly, customer focused approach.
• Highly organised with the ability to manage multiple tasks and priorities.
• Strong attention to detail and accuracy, particularly when working with financial information.
• Confident user of Microsoft Excel and business systems, with the ability to learn new software quickly.
• Positive, proactive and willing to learn, with the flexibility to take on new responsibilities as the role develops.

If you're an organised Business Support Administrator with excellent customer service skills and a desire to learn, we'd love to hear from you.