Job Description:

Business Support / Helpdesk Administrator

Location: North Glasgow

Salary: Up to £32,000 DOE

Job Type: Full-Time | Permanent | Office-Based

The Opportunity

We are currently recruiting for an experienced Business Support / Helpdesk Administrator to join a growing Facilities Management business based in North Glasgow.

This is a fantastic opportunity to become part of a busy and supportive office team, providing essential administrative and operational support to engineers, subcontractors and customers across a range of Facilities Management contracts.

If you thrive in a fast-paced environment, enjoy problem solving and pride yourself on delivering excellent customer service, we'd love to hear from you.

The Role

Working within the Business Support team, you will play a key role in ensuring the smooth day-to-day running of the service desk, coordinating engineers, responding to customer enquiries and supporting the wider operational team.

Key Responsibilities

• Respond to customer, engineer and subcontractor enquiries via telephone and email.
• Schedule engineers and subcontractors for planned and reactive maintenance works.
• Raise purchase orders for materials and subcontractor services.
• Issue work orders to mobile engineers using the company's CAFM/job management system.
• Assist with the planning of upcoming maintenance works.
• Prepare quotations and maintenance agreements using company templates.
• Collate and process engineer timesheets.
• Maintain accurate records across internal business systems.
• Order office supplies and PPE as required

About You

We're looking for someone who has:

• Previous experience within a Helpdesk, Service Administrator or Business Support role.
• Experience working within Facilities Management, Building Services or a similar engineering environment.
• Excellent communication and customer service skills.
• Strong organisational skills with the ability to prioritise a busy workload.
• The ability to work well as part of a team.

Desirable Experience

• Experience using CAFM or job management systems.
• Experience scheduling engineers.
• Purchase order processing.
• Timesheet administration.
• Preparing quotations.
• Experience liaising with subcontractors.
• Knowledge of planned and reactive maintenance.

What's on Offer?

• Salary up to £32,000 depending on experience.
• Full-time permanent position.
• Office-based role.
• Free on-site parking.
• Company pension.
• Ongoing training and development.

If you're looking to join a well-established Facilities Management business where you'll play an integral part in the day-to-day operation of the company, we'd love to hear from you.

Apply today or contact FM Search & Select Ltd for a confidential discussion.