Job Description:

Business Support Administrator

Job Summary

Our client is an aviation parts stockist based in Washington, West Sussex. They are looking to recruit a full-time Business Support Administrator to join the team.

This is an excellent opportunity for an organised and motivated individual looking to develop a career within aviation purchasing and repair management. The role will support the Purchasing and Repairs/MRO Team in the day-to-day administration of purchase orders, repair orders, supplier communications, and company systems. They are looking for someone who is eager to learn, enjoys working in a fast-paced environment, pays close attention to detail, and takes pride in delivering excellent service to both internal and external customers. The role is ideal for someone with experience in or exposure to the aviation industry, or a keen interest in starting a career in aviation.

Responsibilities and Duties

The main purpose of this role is to provide administrative support to the Purchasing and Repairs/MRO Team, ensuring the accurate and timely management of purchase orders, repair orders, supplier information, and company records.

• Assist with the creation and management of purchase orders and repair orders.
• Monitor open orders and repairs, following up with suppliers and repair stations to obtain status updates and estimated delivery dates.
• Update and maintain Quantum with supplier quotations, repair updates, technical information, and order notes.
• Support the team with obtaining quotations from suppliers and repair vendors.
• Liaise with suppliers, repair stations, and internal departments to ensure accurate and timely communication.
• Assist in maintaining supplier records, including new supplier account applications and documentation.
• Ensure all purchasing and repair documentation is accurately filed and maintained.
• Support stock management activities by assisting with inventory checks, order tracking, and replenishment requirements.
• Monitor and respond to supplier and customer queries, escalating issues where appropriate.
• Produce reports and management information as requested by the Purchasing and Repairs Team.
• Assist with market research and data gathering to support purchasing and repair activities.
• Ensure company systems and records remain accurate, up to date, and organised.
• Contribute ideas to improve processes, efficiency, and service levels across the department.
• Work closely with Sales, Logistics, Finance, and technical departments to support business requirements.
• Undertake any other reasonable duties as requested by management to support the needs of the business.

Qualifications and Skills

• Strong organisational and administrative skills with excellent attention to detail.
• Confident communicator with the ability to build positive working relationships.
• Good computer literacy, including Microsoft Office applications such as Excel, Outlook, and Word.
• Ability to manage multiple tasks and prioritise workload effectively.
• Comfortable working with data, reports, and company systems.
• Experience using ERP or inventory management systems would be advantageous; experience with Quantum is desirable but not essential.
• Ability to work accurately and efficiently in a fast-paced environment.
• Willingness to learn about aviation parts, repair management, and supply chain processes.
• Committed to maintaining high standards of accuracy, professionalism, and customer service.

Person Specification

• Highly organised with a strong attention to detail.
• Positive, enthusiastic, and willing to learn.
• Reliable, professional, and dependable.
• A team player who enjoys supporting colleagues and contributing to shared goals.
• Adaptable and flexible, with the ability to manage changing priorities.
• Curious and proactive, with a willingness to ask questions and develop new skills.
• Able to remain calm and focused when working under pressure and to tight deadlines.
• Strong work ethic with a commitment to delivering quality work.
• Full UK driving licence and own transport required.