Job Description:

Care Coordinator

Make a Difference Every Day

Are you an experienced Care Coordinator, Senior Support Worker or Team Leader looking for your next challenge?

At Banquo Ltd., we're passionate about delivering high-quality, person-centred care and support that empowers children, young people and adults to live fulfilling, independent lives. We're looking for a dedicated and organised Coordinator to join our growing team and play a vital role in ensuring the safe, effective and consistent delivery of our services.

This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to achieving outstanding outcomes for the people we support.

About the Role

As a Coordinator, you will work closely with the Registered Manager and operational teams to ensure care and support services are delivered safely, efficiently and in line with individual needs.

You'll be responsible for coordinating rotas, supporting staff, maintaining service continuity, managing operational challenges and ensuring our service users receive the very best support.

This role combines people management, workforce planning, quality assurance and service coordination, making it ideal for someone who enjoys both operational responsibility and relationship building.

What You'll Be Doing



Care & Support Coordination

• Coordinating day-to-day delivery of care and support services
• Ensuring care packages are delivered safely and consistently
• Responding to service changes, absences and operational challenges
• Supporting the smooth onboarding of new service users
• Promoting continuity of care through effective staff matching

Workforce Planning & Rotas

• Creating and maintaining effective staff rotas
• Coordinating planned and emergency cover
• Monitoring staffing levels and escalating concerns
• Matching staff skills, training and experience to service user needs
• Working collaboratively to identify recruitment requirements

Supporting Quality & Compliance

• Monitoring care records and documentation
• Supporting care planning, reviews and risk assessments
• Participating in service audits and quality checks
• Contributing to CQC compliance and inspection readiness
• Promoting best practice and continuous improvement

Safeguarding & Risk Management

• Supporting safe practice across services
• Identifying and escalating safeguarding concerns
• Supporting incident management and learning
• Promoting a positive, person-centred and rights-based culture

Staff Support

• Acting as a key point of contact for care and support teams
• Supporting induction and onboarding of new staff
• Providing guidance, feedback and operational support
• Encouraging high standards of professionalism and service delivery

About You

We're looking for someone who is organised, proactive and passionate about delivering excellent care.

You will have:

Level 3 Diploma in Health & Social Care (or equivalent)

Experience within health and social care, homecare, supported living or community services

Experience coordinating staff, rotas, schedules or care delivery

Strong understanding of safeguarding and person-centred practice

Excellent communication and organisational skills

Confidence using digital systems and electronic records

The ability to work flexibly across 5 days out of 7

A willingness to participate in the out-of-hours management on-call rota

We'd Love to See

• Experience in a Care Coordinator, Senior Support Worker, Team Leader or similar role
• Experience working with people with learning disabilities, autism, mental health needs or complex support requirements
• Knowledge of CQC standards and regulated care services
• Experience using care management systems such as Nourish or similar platforms
• Previous on-call or senior operational responsibility

Why Join Banquo Ltd.?

At Banquo Ltd., our people are at the heart of everything we do. We offer a supportive and collaborative environment where you'll have the opportunity to develop professionally while making a genuine difference in people's lives.

What We Offer

• Full-time permanent role
• Structured induction and training programme
• Six-month supported development and competency programme
• Ongoing learning and development opportunities
• Supportive leadership team
• Opportunity to progress within a growing organisation
• Meaningful work that positively impacts lives every day

Our Values

We're looking for people who demonstrate:

• Compassion
• Integrity
• Accountability
• Respect
• Professionalism
• Resilience
• A commitment to safeguarding and quality care

If you're passionate about delivering outstanding support and want to be part of an organisation that values people, quality and positive outcomes, we'd love to hear from you.

Apply today and help us make a lasting difference

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