Job Description:

Claims Manager – Bristol (Full Time)
(Award‑winning firm – Competitive Salary)


Role Overview

A senior leadership opportunity within an award‑winning organisation, overseeing a high‑performing professional indemnity claims function. As Claims Manager, you will provide strategic direction, operational oversight and technical leadership across a team of Claims Handlers, Senior Handlers and Technical Specialists.

You will play a pivotal role in shaping team capability, strengthening insurer relationships and ensuring the delivery of a market‑leading delegated authority claims service. The position is based in Bristol.


Key Responsibilities
 

• Strategic team leadership - driving performance, capability and engagement across a multi‑level claims team.
• Client relationship ownership - acting as a senior point of contact for insurer partners, ensuring a collaborative and solutions‑focused approach.
• Operational excellence - ensuring consistent compliance with SLAs, KPIs and delegated authority frameworks.
• Technical governance - overseeing file quality, technical accuracy and adherence to best practice.
• Management information oversight - ensuring the integrity of MI and reporting across the account, including liaison with internal administration teams.
• Capability development - delivering technical training, coaching and mentoring to enhance expertise across the department.
• Risk and trend analysis  - identifying emerging issues and escalating insights to senior leadership and insurer clients.
• Stakeholder engagement  - preparing for and chairing key meetings, representing the claims function with professionalism and authority.
• Continuous improvement  - evaluating and enhancing processes, procedures and operational workflows.

Experience & Expertise

• Extensive technical claims experience, ideally within professional indemnity or complex commercial lines.
• Strong understanding of relevant legislation, policy wordings and claims methodologies.
• Proven leadership experience, with the ability to inspire, develop and manage a multi‑disciplinary team.
• Demonstrated success in building and maintaining insurer and stakeholder relationships.
• Commercially astute, with the ability to balance technical rigour with operational efficiency.
• A collaborative, inclusive leadership style aligned with a high‑performance culture.

Why This Role Stands Out
 

• Join an award‑winning, nationally recognised firm with a strong reputation in insurance and claims.
• Lead a growing team with genuine influence over culture, performance and future strategy.
• Benefit from a very competitive salary and a comprehensive benefits package supporting wellbeing, flexibility and professional development.

Please click on apply or call Lucy at Pertemps Bristol for a confidential chat about the role.