Job Description:

Claims Manager
 
Location: Birmingham (Hybrid – 2 days office, 3 days home working)
Salary: £50,000 + Benefits
Job Type: Full-Time, Permanent
 
An established and growing insurance organisation is seeking an experienced Claims Manager to lead a high-performing Commercial Claims team. This is an excellent opportunity for a people-focused leader with strong commercial insurance claims experience and a passion for developing teams.
 
Working within a dynamic and collaborative environment, you will take ownership of a team of Claims Handlers and Claims Executives, driving performance, enhancing technical capability, and ensuring exceptional service delivery for clients.
 
Key Responsibilities

• Lead, motivate, and develop a team of Claims Handlers and Claims Executives
• Conduct regular one-to-ones, performance reviews, and development planning
• Drive team performance through effective coaching, mentoring, and leadership
• Oversee day-to-day commercial claims operations, ensuring service excellence
• Implement and support operational strategies, policies, and procedures
• Analyse management information and performance data to identify improvement opportunities
• Work closely with key stakeholders across the business to enhance service delivery and team capability
• Manage escalated client queries and complaints in line with regulatory requirements

 
About You

• Previous managerial or team leadership experience within the commercial insurance claims market
• A minimum of 3 years' experience leading and developing teams
• Strong commercial insurance claims knowledge and technical expertise
• A proven track record of improving team performance and service delivery
• Excellent communication, coaching, and stakeholder management skills
• Experience using management information and reporting data to drive decision-making
• Cert CII qualification (or currently working towards it) would be advantageous

 
What's on Offer?

• Salary of £50,000
• Hybrid working arrangement (2 days office, 3 days home)
• Opportunity to lead an established and successful commercial claims team
• Career development within a growing and respected insurance business
• Supportive and collaborative working environment