Job Description:

Customer Service Administrator

Location: Sandbach - Office Based
Salary: £28,000 - £35,000 dependent on experience + benefits

An excellent opportunity has arisen for a highly organised and customer-focused Customer Service Administrator to join a growing and ambitious business based in Sandbach.

This position is ideal for someone who enjoys working in a fast-paced SME environment and is looking to develop their career within a company that offers genuine long-term progression opportunities.

The successful candidate will play a key role in supporting customers, coordinating audits and training administration, processing orders, and ensuring a consistently high standard of customer service delivery across the business.

Key Responsibilities

• Manage customer audit accounts, including scheduling audits, maintaining audit calendars, preparing audit documentation, processing audit reports, and coordinating contract renewals
• Provide day-to-day administrative support to site auditors, including preparation and printing of audit paperwork
• Prepare customer budgets and monitor customer spend, making adjustments where required
• Proactively follow up customer accounts where there has been a reduction or pause in activity
• Resolve customer queries and complaints efficiently, identifying appropriate solutions and ensuring timely resolution
• Process customer orders in line with company procedures
• Create quotations for existing customers and proactively follow up opportunities
• Manage incoming calls and act as the first point of contact for customer enquiries
• Maintain accurate customer records and general business documentation
• Coordinate customer training records, including annual reminders, bookings, acknowledgements, and certification
• Liaise with customers to arrange waste collections and service bookings
• Support the setup of new customer sites, including account forms, agreements, purchase orders, audit scheduling, reporting, and customer communications
• Update and amend audit reports where required
• Create and print customer labels, including bespoke label designs
• Work collaboratively with sales and operational teams to maintain a high level of customer service and ensure customer information is effectively shared across departments

Requirements

The ideal candidate will have:

• Previous experience within a customer service, administration, account coordination, or office support role
• Strong organisational skills with excellent attention to detail
• Confident and professional communication skills, both written and verbal
• The ability to manage multiple priorities and work effectively in a busy environment
• A proactive and positive approach to problem solving
• Good IT skills, including experience using Microsoft Office and internal systems
• Confidence communicating with customers via telephone and email

Benefits

• Competitive salary of £28,000 - £35,000 dependent on experience
• Opportunity to join a growing and successful business
• Genuine career development and progression opportunities
• Supportive and collaborative working environment
• Varied and rewarding role with real responsibility
  

This is an excellent opportunity for an experienced administrator or customer service professional looking to join a business where they can make a genuine impact and develop their career long term