Job Description:

Customer Service Administrator
Salary: £26,000 - £28,000 per annum
Huddersfield

Elevation Recruitment Group are working with a dynamic manufacturing business based in Huddersfield to recruit a Customer Service Administrator on a permanent basis.

This is an excellent opportunity to join a growing organisation in a varied customer service and administration role, supporting customers and internal teams to ensure a seamless order process and exceptional service delivery.

Main Duties of the Customer Service Administrator include:

• Supporting UK customer orders via phone and email
• Managing end-to-end order processing from order receipt through to transport and delivery
• Keeping customers updated on delivery schedules and lead times
• Liaising with internal departments to ensure customer requirements and deadlines are met
• Handling and resolving customer enquiries and complaints efficiently
• Maintaining and updating customer records within the CRM system
• Supporting wider customer service initiatives and projects as required
• Contributing to the continuous improvement of internal systems, reporting, and documentation
• Providing reception support, including meeting and greeting visitors
• Assisting with the hosting of visitors and company events when required
• Supporting the wider team with general administrative duties as needed

The ideal candidate will have:

• Previous experience working within a busy customer service or administration environment
• Experience using CRM systems
• Excellent attention to detail and a high level of accuracy
• Strong communication skills and confidence speaking with customers
• A proactive and flexible approach to supporting the wider team

Working hours and holiday schedules are in line with construction industry standards, which include several planned shutdown periods throughout the year. Exact dates are confirmed annually and communicated well in advance.

If you are looking for a new permanent opportunity within a supportive and fast-paced environment, we'd love to hear from you.