Job Description:

Customer Service Administrator (Garage Advisor) — Homeownership Team

£28,338 per annum | Bath (The Maltings) | Hybrid

Full Time | Permanent | 37 hours per week

Your Organisation. Our Customers. A Service That Runs Smoothly.

Every Curo garage has a story — someone storing tools for their small business, a classic car project on the go, a family that just needs somewhere safe for the bikes. As a Garage Advisor in our Homeownership Team, you’ll be the person those customers come to.

It’s a busy, varied administrative role with real customer contact. You’ll manage your own portfolio, let vacant garages, keep our systems accurate, and handle questions about charges and payments. Organised, calm and clear in your communication — that’s what makes someone good at this.

You don’t need a housing background. If you’ve worked in admin, customer service or lettings, you’ll have the foundations for this.

What you’ll be doing

• Acting as the first point of contact for customers with garage enquiries — by phone, email and in writing

• Managing your own customer portfolio, building trust through reliable, responsive support

• Letting vacant garages quickly to keep void periods to a minimum, and keeping waiting lists up to date

• Handling questions about charges, payments and account balances fairly and sensitively

• Supporting income recovery by taking appropriate action on arrears in line with our policies

• Helping administer our commercial garages portfolio, updating records as agreements change

• Coordinating with colleagues to get repair issues resolved and tracked through to completion

• Keeping our systems accurate so colleagues across Curo can rely on the data

• Sharing ideas to improve how the team works, and gathering customer feedback that shapes the service

What you’ll get in return

Beyond a salary of £28,338 and the chance to make a real difference every day, you’ll get:

• 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years

• Your birthday off as an extra holiday

• Up to 10% matched pension contribution

• Hybrid working (3 days office, 2 days home)

• Flexible benefits which might include a Health Cash Plan

• Access to an Employee Assistance Programme for your own wellbeing

More about you

You’re organised and methodical, and you take pride in keeping things accurate. You’re comfortable juggling a varied workload with shifting priorities, and you stay calm when things get busy.

You’re a confident communicator who can explain detailed information clearly, adjusting your approach depending on who you’re talking to. You’re equally comfortable having straightforward conversations about money — whether that’s helping someone understand a charge or talking through arrears.

You take ownership of your work, use your initiative, and build trust with customers through honest, consistent communication.

Essential:

• Experience in a customer-facing administrative role, in any sector

• Experience of keeping accurate records in IT or case management systems

• Experience of handling enquiries about money, accounts or charges

• Confidence having sensitive conversations about payments and arrears

Desirable:

• Experience in housing, lettings or property management

• Experience supporting income recovery or arrears processes

• Familiarity with housing management systems like Capita, Civica or MRI

About Curo

We’re a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We’re proud to be among the UK’s top 100 companies to work for, and the 5th best housing association nationwide.

We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers.

We’re committed to making our recruitment process accessible to everyone — if you need any adjustments to help you apply or interview, please contact our recruitment team.