Job Description:

Customer Service Administrator

Location: Chesham
Salary: £29,000 - £32,000 depending on experience
Hours: Monday - Friday, 8:00am - 5:00pm
Fully Office-based

About the Company

We are looking for a Customer Service Administrator to join a well-established business to support their busy and growing team.

This varied role would suit an organised administrator with strong customer service skills who enjoys working in a fast-paced environment and building positive relationships with customers and colleagues.

The Role

This is a varied administration role supporting a busy team who are managing multiple projects.

You will be responsible for coordinating appointments, managing resident communications, maintaining accurate records and producing reports to support the smooth delivery of projects.

This role would suit someone who enjoys administration, has strong organisational skills and takes pride in delivering excellent customer service.

Key Responsibilities

• Coordinating appointments for surveys, inspections and planned works
• Sending letters, emails and updates to residents
• Maintaining accurate records, databases and communication logs
• Updating trackers and project information
• Monitoring appointments, cancellations and access requests
• Recording and tracking resident enquiries and complaints
• Producing weekly and monthly reports
• Supporting project mobilisation and administration
• Preparing meeting agendas, minutes and action logs
• Managing diaries and supporting scheduling activities
• Liaising with residents, site teams and project managers
• Providing general administrative support to the wider team

About You

We are looking for someone who:

• Has previous administration experience
• Has excellent communication skills, both written and verbal
• Is highly organised and able to manage multiple tasks
• Has strong attention to detail
• Is confident using Microsoft Office, including Word, Excel and Outlook
• Has a professional and friendly telephone manner
• Can work well independently and as part of a team
• Enjoys providing excellent customer service
• Remains calm and professional when dealing with enquiries or complaints

Experience within property, maintenance, construction, housing or customer service environments would be an advantage.

What's on Offer?

• Salary of £29,000 - £32,000 depending on experience
• 28 days holiday including bank holidays
• Workplace pension
• Ongoing training and development
• Friendly and supportive team environment
• Long-term career opportunities within a growing business

If you're an organised administrator with excellent customer service skills and are looking for your next opportunity, we'd love to hear from you.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent recruitment agency based in Hemel Hempstead, working across Hertfordshire, Bedfordshire and Buckinghamshire. We specialise in permanent, temporary and contract roles across administration, customer service, HR, accountancy & finance, sales support, marketing and IT support.