Job Description:

Customer Service Administrator
Bar Hill, Cambridge
Customer Services
Full time
Permanent

Our client is a well-established and growing organisation based in Bar Hill, Cambridge, and they are currently seeking a Customer Service Administrator to join their busy and friendly operations team.
This is an excellent opportunity to become part of a collaborative, fast-paced environment where you will play a key role in delivering exceptional customer service and supporting the efficient management of customer and supplier orders across the business.

The successful candidate will thrive in a busy, detail-oriented role and enjoy working as part of a supportive team. You will be highly organised, reliable, and committed to delivering a high standard of accuracy and customer service in everything you do.

This is a fully office-based position, offering free on-site parking and the opportunity to join a successful and growing company where your contribution will be valued.

Working as part of a small, supportive team, you will be responsible for: 

• Processing customer sales orders accurately and efficiently using internal systems
• Responding to customer enquiries relating to orders, deliveries, and order status
• Raising and processing purchase orders with suppliers
• Monitoring deliveries and proactively managing delays or back orders
• Producing order acknowledgements, delivery documentation, and invoices
• Booking in stock and allocating goods to customer orders
• Liaising with customers, suppliers, and internal teams to resolve queries
• Providing general administrative support and handling incoming calls

Key skills and experience include: 

• Previous experience in a customer service, administration, or order processing role 
• Strong attention to detail with the ability to handle high volumes of work 
• Excellent written and verbal communication skills 
• Strong organisational and time management skills 
• Ability to prioritise workload in a fast-paced environment 
• Confidence using IT systems such as ERP or CRM platforms (experience of Sage 200 would be advantageous)
• A proactive and flexible approach with a ‘can-do’ attitude 
• Ability to work collaboratively within a team 
   

 Benefits include:

• 22 days’ holiday, plus a Christmas shutdown (extra 3 days). You’ll also receive 1 additional loyalty day per year (up to 10), with the option to sell back up to 5 days annually.
• Contributory pension scheme
• Bonus of up to 20% of your salary 
• Private Healthcare scheme
• Free onsite parking
• Monday to Friday, 9:00am – 5:30pm (1 hour paid lunch), with flexibility to opt for a 5:00pm finish with a shorter 30-minute lunch break

• Regular team events throughout the year, including Christmas and summer parties, office activities, and social gatherings such as sweepstakes and team lunches

REF-230 839