Job Description:

Customer Care Advisor

Red Recruitment is recruiting compassionate, resilient and people-focused individuals to join our client in Boldon as a Customer Care Advisor.

You will support families who are making important decisions about care for their loved ones - listening, reassuring, guiding and being a steady voice.

This is a temporary contract with the potential to become permanent.

Benefits and Package for Customer Care Advisor:

• Salary: £12.71 Per Hour
• Hours: 40 hours, Monday-Friday 8am to 6pm, Saturday & Sunday 9-5 (working approx. 1 in 3 weekends).
• Contract: Temporary with potential to become permanent
• Location: Boldon, Sunderland
• Start Date: ASAP
• Competitive Holiday
• Opportunity to progress personally and professionally
• Achievable targets

Key Responsibilities of Customer Care Advisor:

• Act as the first point of contact for all new and existing care enquiries across calls, voicemails and webforms
• Listen to families' needs, providing empathetic, clear and reassuring guidance
• Confidently guide conversations towards booking care home show rounds
• Take full ownership of each enquiry from initial contact through to admission
• Schedule and conduct follow-up calls to support families throughout their journey
• Liaise closely with care home teams to coordinate visits and pre-admission assessments
• Arrange second viewings and post-visit check-ins to address outstanding questions
• Build trusted relationships with families during significant life transitions
• Professionally handle and direct calls from suppliers, relatives and job applicants
  
  

Key Skills and Experience of Customer Care Advisor:

• Excellent Customer Service skills - telephone and written
• Stay calm and reassuring in sensitive situations
• Organisational skills
• Naturally show empathy and patience
• Communicate with warmth and clarity
• Take ownership and follow through
• Motivated by helping people make informed decisions

If you have the relevant skills and experience and are interested in the position as a Customer Care Advisor, please apply now!

Red Recruitment (Business)