Job Description:

Thorn Baker Industrial Recruitment are currently recruiting for a customer service advisor to work for a well known and established business in the Bingham are of Nottinghamshire. 

About the role:

The Customer Service Executive is responsible for delivering a high standard of customer support across multiple communication channels. The role ensures customer enquiries, orders, and issues are managed efficiently and accurately, while coordinating closely with internal departments, suppliers, and couriers to support smooth operational delivery. 

Highlights and Benefits:

• £26,000 - £28,000 per annum
• Monday - Thursday 10:00am - 18:00pm & Fridays 8:00am - 16:00pm 
• 33 days holiday per year (including bank holidays).
• Access to a fully equipped company gym
• Full on-the-job training, with continuous development throughout your career
• Excellent long-term career progression
• Free on site parking 
• Games Room 

Key Responsibilities

• Act as a primary point of contact for customer enquiries via email, phone and WhatsApp
• Manage and monitor two shared customer service inboxes, ensuring timely responses in line with service expectations.
• Answer incoming phone calls, handling customer enquiries and escalating issues where required
• Ensure timely, accurate, and professional responses to all customer communications.
• Support order processing and internal coordination to ensure customer expectations are met.
• Maintain accurate records and logs to support operational and quality control processes.
• Send purchase orders (POs) to suppliers as required.
• Process customer quotes and purchase orders, ensuring accuracy and completeness.
• Work closely with internal departments to resolve customer and operational issues

What we need from you

• Experience managing customer communications across multiple channels (email, phone, online platforms).
• Strong administrative and order-processing skills.
• Confident use of internal systems and tracking tools (e.g. order systems, shared spreadsheets).
• Proactive problem-solver with a customer-focused mindset.
• Ability to work collaboratively across departments.
• Work collaboratively with Warehouse, Logistics, Accounts, Customer Service Team, Management, Customers, Suppliers, Couriers, Marketplace Platforms

How to Apply:

Apply now with your CV! Successful candidates can typically expect to start within a week.

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