Job Description:

Customer Service Advisor

Are you a natural at building relationships with people? Passionate about making a difference to vulnerable people's lives?

Red Recruitment is recruiting a Customer Service Advisor for our client based in Norwich who specialises in 24/7 Care solutions on a full-time basis. This role is a mix of sales and customer service, making it perfect for a natural communicator who can spot opportunities looking to grow or expand their sales experience.

If you have an empathetic approach and like working in a fast-paced environment, delivering outstanding customer experiences to vulnerable customers, this could be your next opportunity.

Benefits and Package for Customer Service Advisor:

Salary: £24,979.50 Per Annum with on-target earnings (Average OTE £36,000)
Hours: 37.5 hours per week - Shift pattern between Monday - Sunday 8am - 8pm
Contract: Permanent
Location: Norwich Hybrid (70% in Office)

• 233 hours annual leave holiday increasing with length of service.
• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme with an easily accessible app!
• Family and friends' discounts on our services & products
• Pension Scheme, up to 3% Company matched
• Free on-site parking

Key Responsibilities of Customer Service Advisor:

• Handle inbound and outbound customer enquiries across phone, email, and digital channels with professionalism and care
• Generate and convert sales leads through proactive outreach and effective engagement
• Provide accurate product information and tailored recommendations
• Build strong customer relationships to encourage repeat business and loyalty
• Identify and promote upgrade opportunities that enhance safety, independence, and quality of life
• Clearly explain the benefits of upgraded devices and services
• Achieve and exceed individual and team sales targets, KPIs, and revenue objectives
• Spot up-selling and cross-selling opportunities in every interaction
• Prepare accurate quotations, process orders, and ensure timely follow-up

Key Skills and Experience of Customer Service Advisor:

• Have an excellent telephone manner
• Can build rapport with customers along with being patient and empathetic and spot opportunities to cross sell
• Are reliable, trustworthy and motivated
• 1 Year experience in customer facing role and display great customer service skills
• Comfortable using a CRM although training is provided
• Confident in both an inbound and outbound calling role

If you have the relevant skills and experience as a Customer Service Advisor and are interested in the position, please apply now!

Red Recruitment (Agency)