Job Description:

Customer Service Advisor
 
Dinnington
£13.23 per hour
Monday-Friday
Temporary Ongoing
Immediate Start
 
Want a customer service role where you're actually helping to keep things running safely? We're looking for a Customer Service Advisor to join a busy team supporting customers and engineers.

What's in it for you?

• £13.23 per hour
• Monday to Friday - no weekend working
• Immediate start available
• Temporary ongoing contract
• Full-time hours
• The opportunity to gain experience within the fire and security services sector
• A varied role where you'll work closely with customers and field-based engineers

You'll be at the heart of the operation, helping customers with enquiries, coordinating engineer visits, following up on outstanding issues and making sure problems are dealt with quickly and professionally.
 
If you're organised, confident on the phone and good at keeping calm when things get busy, we'd love to hear from you.
 
What will you be doing?

• Handling inbound calls and emails from customers regarding services, appointments, faults and general enquiries
• Supporting engineers in the field by coordinating visits, passing on information and helping resolve customer issues
• Booking, rearranging and confirming engineer appointments
• Dealing with potentially urgent or time-sensitive issues calmly and ensuring they are escalated appropriately
• Accurately updating customer records, job information and communications on internal systems
• Chasing outstanding jobs, engineer updates and customer queries to make sure nothing gets missed
• Handling frustrated customers professionally, listening to their concerns and taking ownership of finding a solution
• Working closely with engineers, account handlers and internal teams to keep jobs moving
• Learning the company's products, services, procedures and industry requirements

What are we looking for?
 
We're looking for someone who is customer-focused, organised and confident dealing with people.
 
You might already have experience as a:

• Customer Service Advisor
• Contact Centre Advisor
• Helpdesk Advisor
• Service Coordinator
• Repairs or Maintenance Coordinator
• Facilities Coordinator
• Engineering Administrator
• Customer Support Advisor

Experience in a technical, engineering, facilities, maintenance or field-service environment would be a bonus, but it's not essential.
 
Most importantly, you'll need:

• Excellent telephone and communication skills
• A calm and professional approach when dealing with difficult or unhappy customers
• Strong organisational skills and attention to detail
• Good IT skills and confidence using multiple systems
• The ability to prioritise and manage several enquiries at once
• A proactive, problem-solving attitude
• The ability to work effectively as part of a busy team

If you're a confident customer service professional who enjoys solving problems, helping people and keeping things moving, apply today!

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