Job Description:

Customer Service Advisor 

Customer Service Advisor | Full-Time | Hybrid Working After Probation | Varied & Engaging Role

Are you a confident communicator who loves speaking to people? Do you thrive in a busy environment where no two days are the same? Perhaps you're currently working in customer service, retail or sales and looking to take your skills into a professional office environment?

We have a fantastic opportunity for an enthusiastic and personable Customer Service Advisor to join a friendly, supportive and growing team!

This isn't your typical customer service role! Whilst the position is predominantly telephone-based, you'll enjoy a varied working day combining customer service, upselling, administration, data entry and supporting different departments across the business.

With comprehensive training, opportunities to develop your skills and hybrid working available following successful completion of probation, this is an excellent opportunity for someone looking to build a long-term career.

Customer Service Advisor - Why Apply?

• Hybrid Working – Enjoy the flexibility of working from home following successful completion of probation.

• Varied Role – A great mix of telephone-based customer service, administration, data entry and departmental support.

• Sales Opportunities – Use your communication skills to identify opportunities to upsell additional services to existing customers.

• Full Training Provided – Learn new skills and gain valuable experience within a professional business.

• Supportive Team – Join a welcoming environment where your contribution is valued.

• Career Development – An excellent opportunity to grow your skills and develop your career.

Customer Service Advisor – The Role

As a Customer Service Advisor, you'll be a key point of contact for customers, delivering a friendly, professional and efficient service whilst supporting the wider business.

Your responsibilities will include:

• Handling inbound telephone calls, responding to customer enquiries and providing helpful, professional advice.

• Building strong relationships with customers, ensuring they receive an excellent service.

• Identifying opportunities to upsell additional services by understanding customer needs and recommending suitable solutions.

• Communicating with customers via telephone and email, providing updates and requesting information where required.

• Supporting various departments with day-to-day administration and customer enquiries.

• Completing accurate data entry, updating customer records and maintaining internal databases.

• Processing information and ensuring customer details are recorded accurately.

• Working closely with colleagues to ensure queries are resolved efficiently and deadlines are met.

• Managing a varied workload in a busy, customer-focused environment.

Customer Service Advisor – What We're Looking For

We're looking for someone with a great personality, a positive attitude and, most importantly, confidence on the telephone!

• Confident Communicator – You'll be comfortable speaking to customers over the phone and building rapport quickly.

• Customer-Focused – You genuinely enjoy helping people and delivering excellent service.

• Commercially Minded – You'll be confident identifying upselling opportunities without being pushy.

• Organised & Accurate – Comfortable juggling different tasks, updating systems and completing administration.

• Adaptable – Happy working across different departments and taking on a variety of responsibilities.

• Positive & Proactive – A team player who takes initiative and enjoys learning new skills.

Previous experience in a telephone-based customer service role would be advantageous, but we'd also love to hear from candidates with a background in retail sales, consultative selling, mobile phone retail, customer-facing sales or administration.

If you're confident, personable and comfortable speaking to customers, we want to hear from you!

Interested? Apply Today!

If you're looking for a varied Customer Service Advisor position where you can develop your skills, enjoy a supportive working environment and benefit from hybrid working after probation, we'd love to hear from you.

Apply today and we'll aim to contact you within 48 hours!