Job Description:

Customer Service Advisor

Red Recruitment is recruiting a Customer Service Advisor to join our client's Customer Financial Assistance and Recoveries team in Glasgow.

You will support customers with car finance enquiries, including ending agreements early and managing the next steps when a vehicle has been written off. Combining telephone support with administration and casework, you will guide customers through sensitive situations with empathy, clarity and care.

This is a permanent opportunity, with the option to work hybrid after six months.

Benefits and Package for a Customer Service Advisor:

• Salary: £13.30 per hour

• Hours: Shifts worked on a rolling rota within Monday - Friday, 8am - 6pm, and Saturday, 9am - 5pm

• Contract Type: Permanent

• Location: Glasgow, office-based initially with the option to work hybrid after six months
  
  

Key Responsibilities of a Customer Service Advisor:

• Handling incoming calls from customers looking to end their car finance agreement early

• Explaining eligibility, the process and any outstanding payments clearly and accurately

• Supporting customers whose vehicles have been written off, liaising with insurance companies and providing settlement figures

• Recognising vulnerable customers and those experiencing financial difficulties, ensuring they receive appropriate support

• Processing paperwork, updating customer records and maintaining accurate case notes

• Following up on enquiries and arranging vehicle collections with partner suppliers

• Identifying complaints and following the appropriate procedures to ensure fair customer outcomes
  
  

Skills and Experience of a Customer Service Advisor:

• Excellent customer service and communication skills, with confidence handling sensitive or challenging conversations

• An empathetic approach and good judgement when supporting customers in difficult circumstances

• The ability to explain complex information in a clear and straightforward way

• Strong attention to detail and accurate administration skills

• Confidence navigating multiple systems and managing follow-up tasks

• A minimum of six months' financial services experience is advantageous but not essential

If you have the relevant skills and are interested in this position, please apply now!

Red Recruitment (Agency)