Job Description:

Senior Customer Service Representative

Location: Leeds

Salary: £27,000 - £28,000

Working Hours: Monday to Friday, 9am - 5.30pm

Working Pattern: Office-based for the first six months, then moving to hybrid working

We are currently recruiting for a Senior Customer Service Representative to join a well-established organisation within the financial services sector, based in Leeds.

This is a great opportunity for an experienced customer service professional looking to take the next step in their career. You will play an important role in delivering excellent customer service, resolving queries efficiently and supporting colleagues across the wider team. Previous experience within financial services would be advantageous, but is not essential for the right candidate.

Key Responsibilities:

• Handle and resolve customer queries across inbound and outbound communication channels, aiming to resolve issues at the first point of contact.
• Manage customer dissatisfaction and complaints, ensuring these are acknowledged and handled appropriately.
• Maintain high standards of accuracy and attention to detail
• Work collaboratively with colleagues and deliver positive customer outcomes.

The Ideal Candidate:

• Previous experience in a customer service role
• Confident handling customer queries and resolving issues professionally and efficiently.
• Good communication and interpersonal skills, with the ability to build relationships with internal and external stakeholders.
• Strong attention to detail and an understanding of the importance of accuracy
• A supportive team player who has a proactive approach to their work.

If you have a strong customer service background and are looking for a role where you can develop your skills, we would love to hear from you.

Please apply via the advert or contact Megan at Eclectic Recruitment for more information.

We endeavour to reply to every candidate, every time, but if you haven't heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled. Please call the office or send an email to discuss other potential opportunities.