Job Description:

TITLE: Customer Service

JOB REF: 11268

EMPLOYMENT TYPE: Temporary to start, with a view to go Permanent

Full Time in the office

LOCATION: Loughborough

SALARY: £30,000 - £35,000 dependent on experience   

HOURS: Monday to Thursday 8.30am – 5.00pm Friday 8.30am – 3.30pm

JR Personnel are an employment agency acting on behalf of a client who is looking for an experienced Administrator to work within the customer service department to manage the data processing of orders and picking orders through the stock system to dispatch. This is an involved role and one where you need to be very accurate and precise. So, if you have worked in administration and customer service please apply!

The Opportunity:

Our client is a leader in its industry and is seeking a candidate with knowledge and experience of admin and customer service.  This is temporary role with a view to go into a permanent position within the customer service dept to start as soon as possible. As this is working within a retail/manufacturing organisation, similar experience within this arena would certainly be advantageous.

The Company:

Have the opportunity to gain experience within a successful, forward-thinking company who pride themselves on their commitment to providing excellent customer service and customer experience.

KEY SKILLS

Role profile:

• Accurately inputting customer orders, including product codes, pricing, quantities and shipping details from email and web portals
• Confirming pricing, checking inventory availability and producing despatch notes
• Acting as the first point of contact to resolve order-related queries tracking order status and providing updates
• Working with Account Managers, Project Teams and Warehouse Staff to coordinate shipments and resolve discrepancies
• Maintaining accurate customer information, updating records, and handling back orders

Person profile:

• High level of accuracy and ability to cross check orders to prevent stock, delivery or pricing errors
• Ability to prioritise and manage multiple orders and deadlines efficiently
• Strong verbal and written communication skills for handling customer enquiries and cross departmental teamwork
• High accuracy and speed in typing, ideally experience with CRM or ERP and Microsoft Office (especially Excel).

Due to the number of responses generated we are unable to get back to every applicant.  If you have not heard from us within seven days you will not have been successful on this occasion.