Job Description:

Customer Service Coordinator - Logistics

Location: Redditch B98

Hours: 24 hours per week | Wednesday - Friday | 7:00am - 3:30pm

Contract: Permanent 

We are seeking a detail-oriented and proactive Customer Service Coordinator to join our logistics team. This is a key role in ensuring high levels of customer service and operational efficiency across the movement of goods and related administrative processes.

The successful candidate will be responsible for managing customer orders, liaising with carriers and subcontractors, and maintaining accurate data across systems and spreadsheets. You will act as the main point of contact for customers and internal teams, ensuring jobs are tracked efficiently, communications are clear, and operational processes are completed to a high standard. The role requires someone highly organised, data-driven, and able to remain focused under pressure, with a positive, can-do attitude.

Key Responsibilities

• Delivering exemplary customer service at all times
• Loading and managing customer orders onto internal systems
• Maintaining spreadsheets to support customer service and operational tracking
• Building and maintaining strong relationships with carriers and customers
• Communicating effectively with subcontractors regarding shipments
• Keeping customers updated on the progress of jobs
• Closing out job files, obtaining PODs and purchase orders, and scanning documents onto the system
• Ensuring clear and accurate communication with the warehouse regarding returns and outgoing loads
• Completing jobs in the system and checking prior to invoicing
• Filing paperwork accurately and in a timely manner
• Liaising with Operations, Accounts, and Warehouse teams
• Escalating issues related to customer, company, or system requirements as appropriate
• Maintaining system data and integrity
• Handling invoice queries, customer complaints, and potential claims
• Updating operational logs and handling other administrative queries as required
• Efficient and accurate communication with customers and colleagues
• Timely and accurate data input and system updates
• Understanding and meeting customer requirements
• Effective escalation of issues
• Accurate and timely completion of jobs and files
• Maintaining system housekeeping and operational integrity
• Working Conditions
• May involve occasional travel to customer or supplier sites
• Health, Safety and Environmental Responsibilities
• Adhere to company Health & Safety policies
• Ensure colleagues and contractors follow company H&S standards
• Qualifications & Competencies

Job Skills

• Excellent organisation and administrative skills
• Customer-focused with proven experience
• Strong written and oral communication skills
• Data-driven, with attention to detail
• Knowledge of the transport and freight forwarding industry is an advantage
• Customer service and administration experience
• Previous exposure to logistics operations preferred
• Good listener with the ability to resolve issues
• Self-managing, organised, and detail-oriented
• Ability to multitask, prioritise and remain focused under pressure
• Flexible and a team player
• Confident with good time management
• Adaptable to change
• Knowledge of a second European language is an advantage

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