Job Description:

Part‑Time Customer Service Administrator | Redditch | 24 Hours per Week | Office‑Based

An opportunity has arisen for a Part‑Time Customer Service Administrator to join a well‑established logistics business based in the Redditch area. Working within a busy technical operations team, you will be responsible for delivering high levels of customer service while supporting the coordination and tracking of jobs from start to finish.

This role will suit someone highly organised and confident communicating with customers, subcontractors, and internal teams. You will play a key part in ensuring accurate data entry, clear communication, and smooth movement of goods, while keeping customers informed throughout the process.

As the Customer Service Administrator, you will be responsible for -

• Delivering excellent customer service and acting as a key point of contact
• Loading orders onto internal systems and maintaining data accuracy
• Updating and maintaining spreadsheets to support customer service activity
• Liaising with carriers, subcontractors, and internal departments
• Keeping customers informed of job progress and delivery updates
• Closing out job files by obtaining PODs, purchase orders, and required documentation
• Ensuring jobs are completed and checked prior to invoicing
• Handling invoice queries, customer complaints, and operational queries
• Maintaining accurate filing and system housekeeping
• Escalating issues appropriately to ensure timely resolution

Ideally, you will have experience in -

• Customer service and administrative roles
• Working in a fast‑paced, detail‑driven environment
• Managing multiple tasks and priorities effectively
• Using MS Office, including spreadsheets and databases
• Confident written and verbal communication
• Transport or logistics environments (advantageous, but not essential)

On offer for this Customer Service Administrator role -

• Permanent, part‑time position (24 hours per week)
• Working Wednesday to Friday, 7am - 3:30pm
• 25 days' annual leave plus bank holidays (pro‑rata)
• Supportive team environment with training provided

This is an office‑based role, so candidates must be able to commute to the Redditch area.

If you are customer‑focused, highly organised, and enjoy taking ownership of your work, please apply.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.