Job Description:

This permanent role as a Customer Service Coordinator offers the opportunity to play a vital part in delivering exceptional service within the industrial and manufacturing sector. Based in Leeds, this position is ideal for someone looking to thrive in a fast-paced and rewarding customer service environment.

Client Details

The employer is a well-established organisation within the industrial and manufacturing industry. As a medium-sized company, they are committed to operational excellence and customer satisfaction, providing high-quality products and services to clients.

Description

• Respond promptly and professionally to customer inquiries via phone and email.
• Process customer orders accurately and efficiently using internal systems.
• Coordinate with internal departments to ensure timely delivery of products and services.
• Maintain detailed and accurate records of customer interactions and transactions.
• Resolve customer issues by identifying solutions and escalating when necessary.
• Support the sales team by providing relevant customer information and updates.
• Monitor and manage stock levels to meet customer demands effectively.
• Contribute to continuous improvement initiatives within the customer service function.

Profile

A successful Customer Service Coordinator should have:

• Strong communication and interpersonal skills to build positive relationships with customers.
• Proficiency in using customer relationship management (CRM) systems and Microsoft Office tools.
• Excellent organisational skills with a keen eye for detail.
• Ability to work collaboratively within a team and independently when required.
• Experience in a customer service role, ideally within the industrial or manufacturing sector.
• A proactive approach to problem-solving and a commitment to customer satisfaction.

Job Offer

• Competitive salary ranging from £26,000 to £29,000 per year.
• Hybrid working options to support work-life balance.
• Free on-site parking for added convenience.
• Opportunity to work in a permanent role within a supportive company culture.

If you're a motivated individual seeking a career in customer service within the industrial and manufacturing industry, apply now to join the team in Leeds.

Customer Service Coordinator