Job Description:

Customer Service Coordinator (6-Month FTC – Maternity Cover) | Rochdale | Hybrid (3 days office / 2 days WFH) | 36 hours per week | Circa £26k per annum

Looking for a customer-focused role where your voice makes a real impact? We’re exclusively supporting a well-established, market-leading business to recruit a Customer Service Coordinator on a 6-month fixed-term contract. This is a fantastic opportunity to join a collaborative supply chain and marketing function at their brand-new, modern Rochdale head office. 

The Opportunity

You’ll be the voice of the brand—supporting UK and Irish customers across well-known household cleaning brand names. This is a varied role where no two days are the same, blending customer service, administration and insight-sharing. You’ll be part of a friendly, supportive team where your input helps shape product improvements and customer experience strategies.

What You’ll Be Doing as Customer Service Coordinator

• Delivering exceptional customer service via phone, email and written correspondence
• Resolving queries efficiently while maintaining a professional, empathetic approach
• Updating the CRM system to ensure accurate records and GDPR compliance
• Coordinating product replacements, refunds and customer communications
• Sharing customer insights and trends with marketing and quality teams
• Collaborating with internal stakeholders and external partners (including social media agencies and international teams)

What We’re Looking For

• Proven experience in a customer service or customer-facing role
• Strong communication skills—both written and verbal
• Confident with CRM systems and general IT (Excel skills desirable)
• Highly organised with excellent attention to detail
• Positive, adaptable and a true team player
• A proactive problem-solver who takes ownership of customer queries

What’s In It For You

• 28 days holiday + bank holidays
• Flexible start/finish times (core hours 9am–3pm)
• Flexi-time accrual
• Generous benefits package including:
  • Life assurance & pension (after 3 months)
  • Employee Assistance Programme
  • Private healthcare options (after 6 months)
  • Free parking + EV charging
• Bright, newly refurbished offices with free refreshments 
• Regular team events, development opportunities & company socials
• Excellent transport links via tram and train

Working Pattern

• 36 hours per week, Monday–Friday
• Typically 8:30am start, with flexibility
• Hybrid working: 3 days office / 2 days from home

Apply Now If you’re passionate about delivering great customer experiences and want to join a well-established business with a welcoming culture as Customer Service Coordinator—we’d love to hear from you.