Job Description:

Customer Service Coordinator (Temporary 6-9 Month Approx)

Location: On-site
Pay Rate: £15 per hour

Hours: 37.5 hours per week
Core Hours: Monday to Thursday 9:30am-3:00pm | Friday 9:30am-1:00pm (flexibility around core hours to complete contracted hours)

Elevation Recruitment Group are delighted to be supporting a well-established engineering and manufacturing business in the search for a Customer Service Coordinator to join their team on an initial 6-9 month temporary contract.

This is a varied and hands-on role that would suit an individual with experience in a manufacturing, engineering or technical environment who enjoys problem solving, customer interaction and coordinating solutions across multiple departments.

Acting as the first point of contact for customer queries and complaints, you will be responsible for triaging issues, identifying the root cause and ensuring enquiries are directed to the appropriate teams. This is not a traditional customer service role; you'll need the confidence to challenge, investigate and coordinate solutions, often working closely with production and operational teams on the shop floor.

Key Responsibilities:

• Manage incoming customer enquiries and complaints, ensuring timely and professional resolution
• Assess customer issues and determine the most appropriate route for resolution, whether technical, operational or administrative
• Liaise with internal departments including Production, Engineering and Operations to investigate customer concerns
• Conduct root cause analysis on complaints and recurring issues
• Support investigations relating to shortages, missing components, delivery discrepancies and quality concerns
• Visit the shop floor as required to gather information and support issue resolution
• Monitor and report on delivery performance and customer service metrics
• Maintain accurate records of customer interactions and complaint outcomes
• Identify trends and recommend improvements to enhance customer satisfaction and operational performance

About You:

• Previous experience within a manufacturing, engineering or technical environment is essential
• Strong customer service or customer-facing experience
• Confident communicator with the ability to question, challenge and investigate effectively
• Experience handling customer complaints and driving resolutions
• Strong analytical and problem-solving skills, with the ability to identify root causes
• Comfortable liaising with stakeholders across all levels of the business
• Highly organised with excellent attention to detail
• Proficient in Microsoft Office and reporting activities

What's on Offer?

• Initial 6-9 month temporary contract
• Opportunity to gain experience within a reputable manufacturing business
• Flexible working pattern around core hours
• Varied, hands-on role with exposure to multiple departments
• Supportive team environment

Apply today or contact Elevation Recruitment Group for further information