Job Description:

Job Title: Customer Care - Processing Coordinator  

Location: Cambridge   

Salary: £26,000 - £30,000

Working Pattern: Full-time  (Office Based)

An established and growing organisation is seeking a proactive and detail-oriented Customer Care / Processing Coordinator to join its central operations team. This role plays a key part in delivering a seamless customer journey, supporting order processing, quotations, and aftersales care.

Key Responsibilities: 

• Process customer orders across retail, homecare, and care home sectors  
• Prepare and issue accurate quotations following enquiries and assessments  
• Provide customers with timely updates on delivery schedules and proof of delivery 
• Liaise with third-party warehouse partners to ensure efficient fulfilment  
• Support the sales team with administrative and customer-related tasks  
• Provide product support and guidance over the phone  
• Handle aftersales queries and resolve issues efficiently  
• Maintain accurate records and ensure internal systems are kept up to date  

Candidate Requirements: 

• Previous experience in a customer service or order processing role  
• Strong organisational skills with excellent attention to detail  
• Confident telephone manner and strong communication skills  
• Understanding of UK geography and ability to plan travel efficiently 
• Ability to work both independently and as part of a team  
• Good IT skills, including experience using internal systems or databases  
• A proactive and positive approach with a strong work ethic  



This role offers the opportunity to join a collaborative and fast-paced environment, ideal for someone who enjoys delivering excellent customer service while managing multiple priorities.

Please apply via the advert or contact Megan at Eclectic Recruitment for more information.  We endeavour to reply to every candidate, every time, but if you haven't heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled. Please call the office or send an email to discuss other potential opportunities.