Job Description:

Customer Service Executive (High Net Worth Clients)

Location: Mayfair

Salary:£40k

The Opportunity

We are seeking a polished, highly professional Customer Service Executive to manage a portfolio of high net worth clients, delivering an exceptional end-to-end service experience. This is a client-facing role where attention to detail, relationship management and the ability to anticipate client needs are paramount.

The successful candidate will take ownership of the customer journey from start to finish, ensuring a seamless, concierge-style experience throughout every stage of the process. Whilst client service excellence is at the heart of the role, this position also requires a proactive, hands-on approach. We are looking for someone who is happy to roll up their sleeves, support wider business operations and get involved wherever needed to ensure outstanding service delivery.

Key Responsibilities

• Manage client cases from initial enquiry through to completion, ensuring a flawless customer experience throughout.
• Build and maintain strong relationships with high net worth individuals, acting as a trusted point of contact.
• Deliver a personalised, professional and discreet service tailored to each client's requirements.
• Coordinate internal teams and external stakeholders to ensure deadlines and service standards are met.
• Proactively identify and resolve issues before they impact the client experience.
• Keep clients informed with clear, timely and professional communication at every stage of the process.
• Maintain accurate records and ensure all administration is completed to a high standard.
• Handle complex or sensitive situations with confidence, professionalism and diplomacy.
• Support broader operational activities and assist colleagues where required to ensure business objectives are achieved.
• Continuously seek opportunities to enhance service delivery and exceed client expectations.

Skills & Experience Required

• Previous experience within a premium customer service, client services, concierge, hospitality, private client, luxury brand or relationship management environment.
• Proven experience working with high net worth or VIP clientele.
• Exceptional communication and interpersonal skills with the ability to build trust and rapport quickly.
• Highly polished, articulate and professional in both presentation and approach.
• Outstanding organisational skills with the ability to manage multiple priorities simultaneously.
• Strong problem-solving skills and a proactive mindset.
• Ability to remain calm and composed under pressure.
• Excellent attention to detail and commitment to delivering exceptional service.
• Comfortable taking ownership and accountability for the full customer journey.

Personal Attributes

• Service-driven with a genuine passion for creating memorable client experiences.
• Professional, confident and credible when engaging with high net worth individuals.
• Positive, adaptable and willing to go above and beyond for clients and colleagues.
• Hands-on and pragmatic, with a "no task is too small" attitude.
• Team player who is happy to muck in and support wherever required.
• Resilient, resourceful and solutions-focused.
• High levels of discretion, integrity and professionalism.

What's on Offer

• Opportunity to work with a prestigious client base.
• A collaborative and supportive team environment.
• Significant autonomy and ownership within the role.
• Ongoing training and development opportunities.
• Competitive salary and benefits package.

If you thrive on delivering exceptional service, enjoy building relationships with discerning clients and are equally comfortable providing VIP-level service whilst getting stuck into the day-to-day operational detail, we'd love to hear from you.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.