Job Description:

Customer Services Team Leader | Poole | Up to £36,000

Ready to lead a team rather than just be part of one? This is a genuine leadership role where you'll take ownership of a five-person customer service team, drive performance, and have real influence over how the department runs. As a Customer Services Team Leader with an established global solutions provider, your leadership will be visible, valued, and rewarded.

As a Customer Services Team Leader, you will benefit from:

• Monthly profit share bonus scheme
• 30 days paid holiday
• Company sick pay
• Free onsite parking and free lunch every Friday
• Perks at Work scheme, subsidised workplace massage and employee assistance programme
• A modern, open plan office with a supportive, people-first culture

As a Customer Services Team Leader, your responsibilities will include:

• Leading, coaching and developing a team of 5 Customer Experience Associates, holding them accountable against clear KPIs
• Owning service standards across phone and email, ensuring response times and order processing targets are consistently hit
• Managing team workloads and priorities, keeping accuracy and attention to detail front and centre
• Delivering internal improvement projects on time and to a high standard
• Overseeing order processing, account set-ups, consignments and commercial invoicing across ERP and CRM systems
• Leading from the front, stepping in on calls and customer queries when the team needs you

As a Customer Services Team Leader, your experience will include:

• Proven experience leading or supervising a team within customer service, sales support or order processing
• A track record of managing team performance against KPIs, including coaching and one-to-ones
• Confidence working with ERP and CRM systems, with strong Excel skills
• Experience in a B2B, distribution or product-led environment
• A calm, organised approach with high accuracy under pressure

If you're a Customer Services Team Leader ready to put your own stamp on a team and see the direct impact of your leadership, this is your next step. Apply today with an up-to-date CV or call Claire Heckford at Rubicon for more information.