Job Description:

Customer Service Team Leader                  Trafford Park            Up to £35,000 doe

A global manufacturing firm have an exciting vacancy for a proven customer service team leader.  If you have worked within manufacturing/distribution & Stock and have experience managing a small order management team, then please apply. 

• Responsible for leading, motivating and developing the customer service team to deliver a high quality, consistent service to customers
• Managing and mentoring a team of two Order management professionals, ensuring all customer orders and enquiries are handling efficiently, customers orders are met and despatched on time, and KPI’s are met and in-line with company standards
• Conducting regular 1-2-1’s, performance reviews and appraisals
• Managing attendance, holidays and identifying training needs; supporting on-going development of the team
• Overseeing the full customer services operations, handling of customer orders, complaints and escalations – personally managing any high-risk customer issues
• Regular meetings with wholesale customers buyers to discuss stock requirements and any shortfalls in orders
• Ensuring KPI’s are achieved and that team performance is met

A knowledge of order management and overseeing stock allocation and inventory management for large value orders is essential for this role. 

In return, the business offers a competitive benefit package, including hybrid working, 33 days annual leave (including bank holidays), contributory pension, life assurance and on-site free parking.  Please email your CV FAO Lisa 

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

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