Job Description:

Customer Services Administrator

Location: Wokingham
Job Type: Full-time

We are seeking an organised and customer focused Customer Services Administrator to support service operations across a range of customer and company owned products. This is a varied role involving service coordination, customer communication, administration, reporting and supplier liaison.

Key Responsibilities

• Coordinate repairs and service activities from enquiry through to completion and invoicing.
• Schedule service visits and support field-based engineers.
• Process service requests, quotations, purchase orders and invoices.
• Act as the main point of contact for customers, providing updates and resolving queries.
• Maintain accurate service records and documentation.
• Monitor service performance and prepare operational reports.
• Support stock control, inventory management and equipment maintenance.
• Liaise with suppliers and external service providers to coordinate repair and maintenance work.
• Assist with preventative maintenance schedules and service contract administration.

Requirements

• Previous experience in customer service, administration, service coordination, or operations.
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong communication and customer service skills.
• Good attention to detail and problem solving abilities.
• Proficient in Microsoft Office, particularly Excel.

Desirable

• Experience with service management, ERP or business management systems.
• Knowledge of field service, maintenance or technical support environments.

What We're Looking For

• Proactive and customer-focused approach.
• Strong planning and prioritisation skills.
• Ability to work independently and as part of a team.
• Comfortable working with reports, data and operational processes.

If this Customer Services Administrator opportunity is of interest, please click Apply or contact Esther Ward in our Egham office for further information.