Job Description:

Customer Services Executive (Bedford / St Neots)

Are you a people person who loves solving problems and keeping customers happy? Our Client seeks a Customer Services Executive to join their friendly, fast-paced Customer Care team.

A leading logistics company, working with around 60 great clients and 100 brilliant colleagues! Our mission is simple: to be the company everyone recommends. If you're organised, proactive and enjoy variety in your day, we'd love to hear from you.

What You'll Be Doing as a Cutomer Services Executive

• First point of contact for client, customer and carrier queries — by phone, email and our ticketing system
• Sorting out order updates, delivery tracking and proof-of-despatch requests
• Supporting our Account Managers with admin, job bags and client documentation
• Keeping our systems accurate and up to date
• Working closely with teams across the business to get things done

What We're Looking For in a Customer Services Executive

• Great communication skills, written and verbal
• A calm head and a genuine passion for customer service
• Comfortable with Microsoft Office and happy to learn new systems
• Organised, accurate and able to juggle a few things at once
• A team player with a proactive, can-do attitude
• Previous customer service, admin or order management experience is a bonus — but not essential, full training provided
• Own transport essential

Why Join?

• A supportive, down-to-earth team culture
• Genuine opportunities to grow — this role is a great stepping stone towards Account Management
• Full training on all our systems and processes
• A company that lives its values: Keen, Lean, Green and Caring

The Details

• Reporting to: Customer Services Manager
• No direct reports, no disciplinary or financial responsibility — just a great role to build your career!

Sound like you? Apply today.