Job Description:

This is a high-profile, client-facing Customer Technical Manager role with a fast-growing, award-winning manufacturing business supplying major UK retailers.

This is a brand-newly created role due to continued business growth. You’ll work alongside the existing Quality Management team, adding dedicated customer-facing technical support and strengthening the link between internal quality, compliance and customer expectations.

The Role

As Customer Technical Manager, you will:

• Act as a primary technical and quality contact for customers and retailers
• Work directly with customer technical and quality teams
• Support BRCGS and customer audits
• Oversee quality control processes and testing programmes
• Lead non-conformance investigations, root cause analysis and CAPA
• Maintain and develop the QMS
• Help improve quality standards, compliance, KPIs and customer confidence

What We’re Looking For

You’ll suit this role if you have experience as a:

• Customer Technical Manager
• Technical Manager
• Quality Manager
• QA Manager
• Quality Assurance Manager
• Technical Quality Manager

You’ll also bring:

• Experience in food, nutraceutical, pharma or regulated manufacturing
• Exposure to BRCGS audits and retailer standards
• Confidence dealing directly with customer technical teams
• Strong knowledge of HACCP, GMP, QMS, food safety and compliance
• A practical, improvement-focused approach to quality management

Why Apply?

• Brand-newly created Customer Technical Manager role
• High-profile, client-facing position
• Work directly with major retailers and customer technical teams
• Join a growing, investment-led manufacturing business
• Work alongside an established Quality Management team
• Real opportunity to influence audit performance, compliance and standards

Apply

If you’re ready to step into a more senior, customer-facing technical quality role where you can influence audit performance, customer confidence and quality standards, apply now.