Job Description:

Estate Agent Sales Administrator - Overview: 

• £27,000 - £30,000 Basic Salary 
• Monday - Friday, 5 days per week office based 

The Sales Administrator is a vital role within our team, tasked with ensuring the seamless progression of property sales from offer to completion whilst upholding high standards of compliance, organisation, and client service. This role demands a proactive, detail-focused individual who can multitask, communicate effectively, and utilise systems to support team objectives. In return, we provide a supportive work environment, opportunities for professional development, and incentives for outstanding performance. 

Estate Agent Sales Administrator - Key Responsibilities: 

• Compliance: Keep abreast of legislation, including health and safety, GDPR, and AML. Ensure the office remains fully compliant and verify that brochures adhere to CPR standards (including Swift QR Code/link). 
• System Utilisation: Effectively use Reapit for call dates, reminders, file notes, and correspondence. Fully employ progression milestones and the Mortgage page to track and manage sales. 
• Organisation: Manage emails, clear voicemails, and maintain accurate daily task sheets. Allocate tasks promptly, prioritise work under pressure, and ensure general office maintenance, including stock levels and accurate message-taking. 
• Client Interaction: Maintain a professional telephone manner (answering within three rings), present a smart appearance, and communicate confidently at all levels. Deliver friendly, approachable service to clients. 
• Quality Control: Ensure branch windows, webpages, social media, and property details are free from spelling or grammatical errors and feature high-quality photos. Maintain meticulous attention to detail across all tasks. 
• Pipeline Management: Accurately forecast completions, meet branch targets, and proactively address challenging files to keep sales on track. 
• Sales Progression: Efficiently progress sales from offer to completion, ensuring timely return of forms, drafts, searches, and mortgage offers. Negotiate where required, analyse surveys, and guide clients towards exchange and completion. 
• Incentives & Opportunities: Contribute to team KPIs through solicitor/survey referrals and Google Reviews. Build confidence in using systems to maximise incentive opportunities. 

Estate Agent Sales Administrator -  Required Skills: 

• Technical Proficiency: Competent in Microsoft Word, Excel, PowerPoint, and Teams. Able to navigate and update the company CRM, write power reports, and use AI tools to tailor the Business Information Base (BIB) to office needs. 
• Multitasking & Time Management: Ability to prioritise tasks, meet deadlines, and work efficiently under pressure whilst maintaining punctuality. 
• Communication: Friendly, approachable, and able to converse professionally with clients and colleagues at all levels. 
• Attention to Detail: High standards in quality control, ensuring accuracy in all documentation, communications, and property presentations. 
• Problem-Solving: Ability to identify and resolve issues in sales progression, ensuring timely resolution of challenges. 

Estate Agent Sales Administrator - Development Levels: 

• We support your growth through a structured skill development framework: 

• Concept: Understand and clearly describe each skill. 
• Plan: Create a written plan to develop skills, using training manuals and learning from experienced team members. 
• Implement: Demonstrate skills in practice through consistent application. 
• Coach: Develop the ability to train others in these skills. 
• Incremental Improvement: Identify and document innovative ways to enhance processes, contributing to business-wide improvements. 

Estate Agent Sales Administrator - What We Offer: 

• Training & Support: Access to comprehensive training resources and mentorship from experienced team members to help you excel in your role. 
• Career Development: Opportunities to develop skills, take on additional responsibilities, and progress within the company through our development framework. 
• Incentives: Financial and recognition-based rewards for achieving KPIs, such as solicitor/survey referrals and Google Reviews. 
• Collaborative Environment: A friendly, team-oriented workplace where your contributions are valued, and your ideas are encouraged. 
• Tools & Resources: Access to industry-leading CRM systems, AI tools, and office resources to support your work. 

If you are an experienced Estate Agent, Estate Agency Administrator or an Estate Agency Sales Progressor, we would love to receive your CV and application today! 

Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 19 years of successful trading. A milestone to be proud of... 

Kings Permanent Recruitment for Estate Agents and Financial Services Professionals is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions. 

We cover all specialities of recruitment within the residential property sector to include Residential Sales, Residential Lettings, Property Management, Block Management, Inventory Clerks, RICS Chartered Surveyors, Land and New Homes, CeMAP qualified Financial Services Consultants / Mortgage Advisors, Protection Advisors, Secretarial / Administration. 

Visit Kings Permanent Recruitment for website for online Estate Agency vacancies. 

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