Job Description:

Facilities Assistant

Contract: Government
Location: Birmingham, B3 1AQ
Hours of work: 40
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a Facilities Assistant to work closely with the Assistant Facilities Manager and support all aspects of Facilities Management service provision.

Job Description

The successful candidate will play a key role in delivering high-quality services to customers and stakeholders while ensuring the smooth day-to-day operation of facilities activities. Working as part of a busy facilities team, you will support a wide range of operational and administrative activities to help maintain an efficient and compliant workplace environment.

This is an excellent opportunity for a proactive and customer-focused individual who enjoys working in a fast-paced environment. The role requires strong organisational skills, excellent communication, and a commitment to delivering a high standard of service while supporting operational, compliance, and workplace management activities.

We are looking for a proactive and customer-focused individual who can contribute to service delivery, support projects, maintain compliance standards, and provide effective administrative and operational support in a fast-paced environment.

Key Responsibilities

• Provide front of house support, welcoming visitors and assisting them appropriately.
• Ensure all site security procedures are followed and maintained.
• Deliver support services including porterage, meeting room management, and management of the Facilities Management mailbox.
• Conduct inductions for new starters, including Health & Safety and environmental inductions.
• Log, facilitate, and oversee reactive maintenance and planned preventative maintenance (PPM) visits.
• Support compliance with environmental, HSEQ, and operational standards.
• Assist with traffic management plans, fire risk assessments, and water hygiene arrangements where required.
• Complete audits, including security audits, and support the delivery of low to medium-risk projects.

Person Specification

• Previous facilities or office-based facilities experience.
• Health & Safety knowledge and experience.
• Strong stakeholder engagement skills.
• Proficient in Microsoft Office applications.
• Experience working within a fast-paced environment.
• Strong team player with a collaborative approach.
• Customer-focused with a commitment to delivering excellent service.
• Excellent communication and interpersonal skills.